Job Description

About Providence


Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.


Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.


Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.





Why Us?


• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation


Overview of Providence:
At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone--regardless of coverage or ability to pay. We help people and communities' benefit from the best health care model for the future--today.


Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.


Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.


Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.





The ServiceNow Lead Developer is responsible for leading the development team in creating and maintaining applications and modules on the ServiceNow platform. The lead developer will work closely with business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. They will also ensure the team adheres to best practices and agile methodologies to deliver high-quality code and documentation.


E xperience : 4 - 8 years.


Responsibilities
• Lead the development, configuration, and management of ITOM schedules, credentials, patterns, probes, sensors, MID servers, event sources, connectors, service maps, and agents.
• Monitor and troubleshoot ITOM performance issues and errors.
• Validate and reconcile ITOM data with the Configuration Management Database (CMDB) and other data sources.
• Identify and resolve ITOM conflicts, duplicates, and orphaned records.
• Implement and enforce ITOM best practices, standards, and policies.
• Provide technical support and guidance to ITOM users and stakeholders.
• Create and maintain ITOM documentation, reports, and dashboards.
• Collaborate with other ServiceNow administrators and developers to integrate ITOM with other ServiceNow applications and modules such as ITSM, ITAM, Security Operations, etc.
• Use APIs and Integration Hub to connect ITOM with external systems such as monitoring tools, cloud platforms, automation tools, etc.
• Stay updated on the latest ServiceNow ITOM features, enhancements, and updates.
• Provide mentorship and technical guidance to junior ITOM developers.
• Lead code reviews and quality assurance checks to ensure high-quality deliverables.
• Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 5 years of experience as a ServiceNow ITOM Developer or in a similar role.
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) - ITOM certification preferred.
• Strong knowledge of ServiceNow ITOM architecture, components, and functionality.
• Proficient in ServiceNow scripting languages such as JavaScript, PowerShell, and Shell.
• Extensive experience with ServiceNow CMDB, ITSM, ITAM, and other ServiceNow applications and modules.
• Experience with IT infrastructure and asset discovery tools such as SCCM.
• Experience with IT event management and service mapping tools such as SolarWinds.
• Experience with ServiceNow Agent Client Collector and agent deployment and configuration.
• Experience with APIs and Integration Hub for data exchange and automation.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and collaboration skills.
• Proven ability to lead and mentor junior developers.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.


Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.


Contact our Integrity hotline also, read our Code of Conduct.