Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role: Own and bring to conclusion customer escalations/issues by working with cross-teams in Support, development and operations team Represent ITOM Products and ServiceNow effectively with customers and internal stakeholders. Manage major customer escalations and communications to internal teams Participate in weekend and holiday on-call rotation as required. Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Qualifications To be successful in this role you have: A minimum of 4 to 8 years technical support, development or service management experience. \'Customer First\' mind set and a \'Get it done\' attitude are critical success factors for this role. Demonstrated ability to provide exceptional internal and external customer care. Solid understanding of Java and JavaScript Solid understanding of Linux Strong problem-solving and analytical skills with an aptitude for continuous learning of new technologies Passion for solving complex issues running on dynamic, real world loads. Strong in solving scale and performance issues. Exposure SQL and Database tuning Ability to diagnose entire technology stack Strong interpersonal skills and ability to articulate complex technical issues to non-technical audience Bachelor\'s degree in Computer Science or Information Systems, or equivalent technical discipline, or similar work experience. FD21 Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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