Sr Sales Order Executive
Year Shamshabad, Hyderabad, Telangana, India
Job Description
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Overview:
Sales Order Processing:
Receive and process sales orders accurately and efficiently using the company\'s sales management system.
Verify the accuracy of sales orders, including pricing, quantities, and delivery details.
Coordinate with the sales team to clarify any discrepancies or special requirements in sales orders. Responsibilities:
Customer Communication and Support:
- Communicate with customers regarding order confirmations, delivery schedules, and any order-related inquiries.
- Provide assistance to customers in resolving order-related issues or concerns in a timely and professional manner.
- Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
Inventory Management:
- Monitor inventory levels to ensure availability of products for fulfilling sales orders.
- Coordinate with the production and warehouse teams to manage inventory levels effectively.
- Update inventory records and reports to reflect accurate stock levels and transactional data.
Order Fulfillment and Coordination:
- Coordinate with internal departments, such as production, logistics, and shipping, to ensure timely fulfillment of sales orders.
- Track the progress of sales orders through the production and delivery process.
- Resolve any issues or delays in order fulfillment to minimize customer impact.
Documentation and Reporting:
- Maintain accurate records of sales orders, including order status, delivery dates, and customer details.
- Generate reports on sales order metrics, such as order volume, order accuracy, and order fulfillment performance.
- Analyze sales order data to identify trends, opportunities, and areas for improvement.
Process Improvement and Optimization:
- Identify opportunities to streamline and improve sales order processes for increased efficiency and accuracy.
- Collaborate with cross-functional teams to implement process improvements and best practices.
- Stay updated on industry trends and best practices in sales order management
Compliance and Quality Assurance:
- Ensure compliance with company policies, procedures, and regulatory requirements related to sales order processing.
- Conduct quality checks on sales orders to ensure accuracy, completeness, and compliance with customer requirements and specifications.
- Bachelor\'s degree in Business Administration, Supply Chain Management, Marketing, or a related field. A relevant diploma or certification may be considered in combination with experience.
- At least 3-5 years of experience in sales order processing, sales support, customer service, or a related role within a manufacturing environment.
- Proven track record of managing sales orders, coordinating with multiple stakeholders, and ensuring timely order fulfillment.
- Familiarity with manufacturing processes, products, and industry standards.
- Understanding of supply chain management principles, including inventory management, logistics, and production scheduling.
Strong computer skills, including proficiency in MS Office (Excel, Word, Outlook). - Excellent verbal and written communication skills for interacting with customers, sales teams, and internal departments.
- Ability to effectively communicate order details, resolve customer inquiries, and provide updates on order status.
- Strong attention to detail and accuracy in processing sales orders and maintaining documentation.
- Ability to prioritize tasks, manage multiple orders simultaneously, and meet deadlines in a fast-paced environment.
- Problem-solving skills to address issues related to order processing, inventory management, and customer inquiries.
- Strong interpersonal skills and the ability to work collaboratively with cross-functional teams, including sales, production, logistics, and finance.
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Job Detail
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Job IdJD3323953
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShamshabad, Hyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear