Job Description

Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our team of more than 100,000 colleagues delivers innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit .About Sales OperationsAt Thermo Fisher Scientific, our commitment to Product Leadership drives us to create innovative solutions that meet the diverse needs of our customers. Our Customer Support Center is vital to delivering exceptional customer experiences, and our Sales Operations team plays a key role in this mission. This role involves supporting product and customer data management, standardizing the Request-For-Proposals (RFP) process, and preparing customer quarterly business review presentations. Additionally, the role includes collaborating with Product Management to lead customer pricing and price increases throughout the year. The successful candidate will have a passion for continuous process improvement and will demonstrate quantitative metrics and KPIs to enhance salesperson effectiveness and customer experience.Job Title: Sr Sales Operations CoordinatorReports To: Team LeaderLocation: BangaloreRoles & Responsibilities

• Setup new items and customers in accordance with documented processes within SFDC and the ERP system.
• Perform Product Data Management that supports Sales opportunities.
• Meet Service Level Agreement defined by customer.
• Product item maintenance.
• Build system accuracy and integrity of an item structure that includes item description, item class/ sub class/GL code updates, Unit-Of-Measure (UOM) updates, item status updates, and pricing
• Pricing Maintenance.
• Load customer rebates/contracts into ERP and update standard/list cost.
• Process and generate quotes for pricing changes/upload new sell price the TSS gives the customer.
• Build and maintain customer item table maintenance - tie customer items (custom SKU's) to distributor items Maintenance Table.
• Setup customer master file that includes ship to addresses and upload tax certificates.
• Address customer inquiries and surveys - build answers for business questionnaires and work with Quality on specific questions.
• SFDC support for Sales - support projects (to translate) business into SFDC.

• Bachelors degree in business or equivalent experience preferred.
• 3+ years of confirmed experience in operations, customer implementation, supply chain, sales, product management, or customer service.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with ERP systems, CRM systems, and workflow automation systems.
• Excellent verbal and written communication and presentation skills.
• Highly detailed and organized with strong analytical and problem-solving abilities.
• Ability to multi-task, prioritize, and lead time efficiently.
• Adaptable and able to work efficiently in a fast-paced environment.
• Customer focused with the ability to respond to various tasks.
• Knowledgeable in continuous improvement methodologies and related analytical tools (e.g., PPI, Six Sigma, Lean, flow charting, pivot tables, etc. - good to have
• Flexibility to work night shifts.

Thermo Fisher Scientific