Job Description

Job Title: Sr. Quality Evaluator Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibility : High performance delivery on all quality parameters. Audit chats & calls on Product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores, driving integrity & proficiency. Data analysis and creation of designated reports/presentations. Participate in calibrations to ensure consistent scoring & feedback delivery approach. Communicate to heighten awareness and focus on the importance of positive customer experience. Make recommendations and drive improvement. Reduce the learning curve and help enhance the product/process knowledge of new team members. Ensure that internal policies, procedures, and compliance regulations are being followed. Customer/client Interactions. Leverage process knowledge to proactively identify areas of concern & highlight to the change Team. Prepare TNA , publish and execute for 100% closure. Analyze team data and provide dashboards and formal reporting mechanisms for the same Working continuously towards BQ Management Desired Skills : Technical knowledge with Good English communication - sentence construction, grammar, punctuation etc. Must have the ability to work under pressure. Understanding of the Audit & Coaching process. Ability to observe, analyze and give constructive feedback. Presentation, Feedback & Coaching skills. Hands on experience in MS-Office- preferably in MS-Excel and Power Point. Interpersonal skills and Teamwork Analytical / Quantitative skills Data Handling / data interpretation Process orientation & structured thinking. Location: IND Gurgaon - DLF Infinity Tower C, Portion 4th & 5th Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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