Job Description

Job Title: Sr. Quality Evaluator Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Responsible for preparing daily, weekly and monthly client/internal reports. Preparation of weekly performance / KPI reports and maintaining performance dashboards. Preparing ad-hoc reports & analysis for management reporting and needs Maintaining and updating trackers for ongoing programs & projects Ensure that internal policies, procedures, and compliance regulations are being followed. Identify operational / training issues and help team in fixing these gaps. Make recommendations and drive improvement Audit chats & calls on Product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency. Data analysis and creation of designated reports/presentations. Ensure adherence to quality norms as per client specification. Key skills & knowledge: Must have the ability to work under pressure. Understanding of the Audit & Coaching process. Ability to observe, analyze and give constructive feedback. Presentation, Feedback & Coaching skills. Hands on experience in MS-Office - preferably in MS-Excel andPower Point. Interpersonal skills and Teamwork Analytical / Quantitative skills Data Handling / data interpretation Process orientation & structured thinking Ready to work in dynamic 24.7 Educational Qualification: Graduation Disclaimer :- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Gurgaon - Udyog Vihar, Platinum Tower, 4th Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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