Job Description

DESCRIPTION Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of this dynamic team. As Amazon Transportation Services (ATS) we strive to be the earth\'s best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience. As a Senior Program Manager, you are responsible to work with Program Managers, Business Analysts and Operations Managers to drive actions across planning, forecasting, data analysis and delivery to drive results for our transportation Operations cutting across Europe Role and responsibilities - Eye for detail, uncover trends to go beyond the obvious, identify the \'whys\' Be comfortable dealing with ambiguity, asking questions and taking up challenges Deal with multiple teams understand newer areas of business with ease Own multiple projects and driving them to closure Responsibility for defining and driving operational/business goals Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc Designing and developing strong relationships with senior stakeholder Ensuring high quality standards for interviewing and hiring employees at all levels of the org Amazon is an equal opportunity employer Key job responsibilities Responsibilities include, but are not limited to: . Lead a planning team to support ROC operational sites through long term operational planning, working closely with finance partners and operations leaders to translate long term volume projections into HC need . Holding operations leaders accountable for deviation from OP/R&O goals on productivity, defect reductions, operations metrics, etc. . Interface and engage with cross-functional stakeholders and Sr leadership to define strategy, operationalize the planning to ensure the efficient delivery and customer satisfaction . Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision. . Hires, coaches effectively and provides feedback to direct reports to help develop talent and support career development . Drives within the team the ability to be fungible and deal with ambiguity while planning for new customer/programs. . Demonstrates the ability to adopt new technology and adapt to widely varying customer requirements . Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. . Must be able to quickly understand the business impact of the trends and make decisions based on available data. . Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. . Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. . Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - 5+ years of managing stakeholders in cross-functional project experience PREFERRED QUALIFICATIONS - Master\'s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Data management & data quality control experience with experience pulling and analyzing large sets of data in order to drive improvements and make business decisions

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