Job Description

DESCRIPTIONAmazon.com strives to be Earth\'s most customer-centric company where people can find and discover virtually anything they want to buy online. We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.The Social commerce Program leader will be responsible for building and scaling this model in Amazon - The role involves working across function: business development, marketing, sales, tech and product. The leader will drive the experience for customers/ sellers/ resellers, building retention and monetization initiatives and generally helping to define, shape and execute long-term strategic thinking for the business. The successful candidate will have experience working with multiple teams across Amazon, working with technical teams to build innovative, new technology; and driving the growth initiatives around marketing and acquisition. He or she must also have the analytical horsepower to break down complex problems, and a strong will to get stuff done and deliver results no matter the obstacles. Keys to success also include understanding this new business model, the desire to create a unique and compelling customer experience, and a passion for retail.Key job responsibilities

• Provide leadership for the team and across the company to ensure that the various functions supporting the business have accountability for all important metrics and deliverables for growth
• Drive periodic innovation aimed at improving customer experience and strengthening seller relationships.
• Provide input to defining the customer experience and represent that to senior executives.
• Work cross functionally with central company-wide teams in Technology, Operations and Merchant Services to establish the right processes and optimize them to utilize resources most efficiently.
• Create sustainable process improvements which drive year-over-year progress in the business.
• Identify new approaches for improving customer experience and retention.

BASIC QUALIFICATIONS- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience
- Master\'s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon