Job Description

• Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN

Line Of Business: MIS Research(MIS RSRCH)Entity: Moody's Investors Service(MIS)Job Category:

• Credit Analysis & Research

Experience Level: Experienced HireAt Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.The Role / Responsibilities:

• Author-Centric Support: The primary role is to provide customer-centric support to authors & reviewers throughout their content creation to publication journey. This includes understanding their unique needs, addressing queries, and providing tailored solutions.
• Responsive Issue Management: Address all issues related to publishing with a high level of urgency, ensuring minimal disruption to authors. This involves evaluating each situation on a case-by-case basis and taking the appropriate response or escalation actions within the agreed-upon SLA and SOP.
• Publication Process Support: Provide guidance and assistance to authors during the publication of research reports using CMS and FMP in accordance with approved SLA and SOPs. This involves a focus on making the publishing process as seamless and intuitive for authors as possible.
• Effective Communication and Escalation: Communicate with authors and reviewers effectively and empathetically, addressing issues and inquiries following support procedures. Escalate when needed, always keeping the authors\' needs and concerns in mind.
• Knowledge Maintenance and Continuous Learning: Stay updated on current, new, and expired issues including workarounds. This role requires an understanding of all documented functions, SLAs, and a commitment to continuous learning to improve service quality and author satisfaction.

Qualifications:

• Any Bachelor Degree
• Seeking a customer-oriented individual with the ability to work effectively in a team, manage multiple tasks, and meet tight deadlines in a fast-paced environment.
• Must demonstrate strong problem-solving and time management skills, with the capacity to work independently and learn new skills.
• Excellent interpersonal and communication skills required.
• Ideal candidate has 1-3 years of relevant industry or financial environment experience, with CMS experience as an added advantage.
• Experience in MS Office (Word, Excel and PPT) and Content Management System tool would be an added advantage.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.For more information on the Securities Trading Program, please refer to the onPlease note: STP categories are assigned by the hiring teams and are subject to change over the course of an employees tenure with Moodys.

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