Job Description

JOB DESCRIPTION

We're in search of a talented, proven Product Associate to support our highly successful Commercial Real Estate businesses. In this role, you will work across our suite of internal applications, collaborating with product and tech leaders to drive UAT efforts, release communications, along with consistent internal user production support practices.


We develop, implement and deliver a full range of solutions/products that help internal users achieve their business goals, with a commitment to innovation and continually improving internal applications to drive business results. As a member of our product team, you will support the development of innovative solutions that advance businesses and careers. You'll join an inspiring and curious, internally focused team, dedicated to improving application design, development, testing and analytics that go into creating high quality software and new products.





Job responsibilities
• Partner with product and technology to deliver high quality software and new products.
• Drive solutions across the organization; working with stakeholders across multiple functions supporting a wide spectrum of channels and business lines
• Lead UAT to design, develop and implement test plans, scripts, tools using the detailed business requirements document provided by the business analysts.
• Manage production support queues to ensure user issues and requests are resolved quickly
• Partner in the delivery and enhancement of regular user product communications
• Regularly facilitate effective requirements discussions that focus on metrics needs
• Share upcoming and current functionality through end-user demos
• Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate approach
• Experience working both independently and in a virtual, collaborative environment is essential
• Comfortable working in a matrix management model with stakeholders and virtual teams across global locations
• Support the implementation of changes to continuously improve product management processes/ framework.
Required qualifications, capabilities, and skills
• Minimum 5-8 years of UAT/quality assurance testing experience
• A thinker and a doer - effective at using data to drive towards an end vision
• Customer-centric focus; demonstrated ability to have the right rapport with end users
• Proven track record of managing complex data and reporting deliverables
• Comfortable interacting with and presenting to all levels of management
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Prior experience working with JIRA / Confluence
• Experience with Agile/ Scrum SDLC methodologies
• Must have ability to deliver high-quality results under tight deadlines
• Bachelor's degree from an accredited college or university

- Equivalent combination of education and experience may substitute for stated qualifications
Preferred qualifications, capabilities, and skills • Expertise with creating / modifying automation test scripts based on business requirements, impact matrix and functional specifications
• Automated Testing framework experience (Cucumber, Selenium, Mocha/Chai, TestNG) preferred
• Understanding of SQL/ VBA programming
• Project / program management experience


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.



The Commercial Real Estate (CRE) group is the nation's leading multifamily lender, leveraging its industry knowledge to offer best-in-class and cost-effective financing solutions across all major real estate asset classes with speed, ease and certainty of execution. Teams work with national and regional clients across the sector, including developers, investors, owners, operating companies, investment funds, real estate investment trusts and non-profits.