Job Description

Job Category: Client Delivery:ACI Worldwide Inc. ( : ) is a company headquartered in Elkhorn Nebraska ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating endpoints, including ("ATM"), merchant ("POS") terminals, bank branches, , , , and internet commerce sitesIn short, we're helping banks, merchants and billers capture rising real-time opportunities and volumes, all to meet the shifting needs of their consumers and business customers.The Services team in ACI Worldwide is responsible for providing configuration, implementation and support to leading banks and enterprise corporations who use our products and platforms to enable fast reliable payments. The team represents ACI products with our clients and is the first line of defense to provide service excellence to our clients.Job Summary: Sr Product Owner & Support PRMEnsures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).As an Onsite Customer Support / Product Owner for PRM, you will be responsible for providing exceptional customer support / service and onsite technical support to our clients. Your role will involve troubleshooting issues, offering solutions, and ensuring customer satisfaction with the PRM product.Job Location: Full Time Customer Location New MumbaiJob Responsibilities:

• Customer Interaction: Engage with customers in a courteous, friendly, and professional manner to understand their needs and concerns
• Technical Support: Provide technical assistance and support for incoming queries and issues related to PRM.
• Problem Resolution: Diagnose and resolve technical hardware and software issues, guiding customers through step-by-step solutions

• Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills.
• Proficiency in using support ticketing systems
• Ability to work independently and as part of a team
• Client Engagement and Stakeholder management: Analyzes client's business needs and requirements and provide various solution options to customer & Preparation and review of HLD/SSD.
• Assists customer with implementation methods and efforts as necessary to ensure successful product adoption and Identify problems uncovered by testing or customer feedback during UAT phase and correct problems
• Risk Complaisance & Risk Mitigation: Highlight any impact/risk based on Bank payment echo system and address customer Functional and Nonfunctional requirement needs & troubleshooting issues and provide immediate solution.
• Code Quality and Best Practices: Provide impact analysis for the Mandates in accordance with Bank Payment eco system.
• Design, build and/or maintain servers for ACI products PRM using required tools.
• Evaluate code to ensure it is valid, meets industry standards and is compatible with devices and/or operating systems
• Collaborative Excellence: Confer with development teams to prioritize needs, resolve conflicts, and help choose solutions
• Develop or validate test routines and schedules to ensure on time quality deliverable.
• Guidance & Mentorship: Provide estimates for team based on Product supplied Business Requirements
• Active participation in mentoring junior staff while also growing abilities and domain knowledge with active participation with senior staff.
• Documentation and Knowledge Sharing Follow prescribed process and recommend process improvements if needed
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor's degree in Computer Science, Information Systems or any equivalent degree.
• 5+ years relevant experience.
• Solid expertise in Java Programming with solid expertise in Core Java, Data Structures and developing or implementing high availability - Low Latency applications.
• Experience in such Spring Boot, Microservices and REST based API
• Excellent knowledge on Oracle Database Administration and MS SQL
• Working knowledge on Database Administration.
• Knowledge on Data replication tools and Transaction Monitoring tools
• Hand on experience on Simulators like VTS, MC, ATM emulators, RUPAY Simulators etc.
• Working experience on project Implementation in a bank or processor environment

Highly Desired Qualifications

• Previous experience in developing payments software solutions & Card networks such as VISA, MasterCard, Discover, AMEX, JCB, or Banks
• Business knowledge about payments industry is a plus.
• Work Experience in Agile Methodology would be preferable

Education:

• BE, BTech Comp Science, BTech Electronics, BE / BTech IT, MSc Comp Sc, MC

In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. Our benefits are the xe2x80x9cBest in Industryxe2x80x9d such as

• Health Insurance for Employee and Family with periodic health checkups.
• Paid time off and sick time off
• Maternity and Paternity time off.
• Robust rewards and awards program.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com.ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.#LI-AP

ACI Worldwide