Job Description

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations


As a Senior Product Associate in Offer Capabilities, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.


You will work within the Offer Capabilities area product team to expand and enhance a cloud-based application that delivers personalized acquisition offers that meet the needs of our customers and supports acquisition growth strategies.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Be responsible for intake or requests, writing requirements, test coordination, and maintaining a solid controls environment, all of which will help the firm ensure customers have access to the tools they need to help meet their financial goals
• Contribute to the strategic development, ongoing refinement & execution of the product roadmap in partnership with technology, business and vendors
• Lead execution of features throughout agile software development lifecycle (gather/write business requirements, translate into epics/user stories, end-2-end testing, launch, defect management and maintain an effective control environment)
• Challenge the status quo to improve and take teams/partner dynamics to new Agile and Scrum levels as we continue to evolve as a Product organization
• Understand, manage, and communicate prioritization of features and needs, ultimately tying back to wins for both customer and the firm
• Track and monitor performance, understand insights from analytics, and leverage to continually improve not only product but processes to deliver quality work




Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• 2+ years' experience assisting in building out a roadmap, backlog, and full end-to-end execution - overall comfort and adherence to Agility principles
• 2+ years' experience working in financial services, retail banking, acquisition, digital products, online and mobile platforms, etc.
• 2+ years' experience managing tight delivery timelines and calmness under pressure
• 2+ years' experience using JIRA and Confluence

Preferred qualifications, capabilities, and skills




• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Commitment and self-motivation suitable to a start-up team


ABOUT US



J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.





ABOUT THE TEAM



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.