Job Description

Job Title: Sr. Process Associate Semi Voice ProcessLocation: Visakhapatnam (MVP) Candidates must reside within a 25km radiusSalary: 2.8 LPA (In Hand 17k) + Incentives (Based on Performance)Job Type: Permanent, Full-TimeJob Summary: We are looking for a Sr. Process Associate to join our Domestic Semi Voice process in the banking sector. The ideal candidate should have excellent communication skills in English and above-manageable skills in Hindi. A minimum of 1 year of on-paper experience in any domain is required. The role involves resolving customer queries related to banking transactions, debit cards, and credit cards.Key Responsibilities:

• Handle inbound/outbound semi-voice calls to assist customers with their banking queries.
• Provide solutions related to banking transactions, debit cards, and credit cards.
• Ensure customer satisfaction by adhering to process guidelines and maintaining quality standards.

Requirements:

• Experience: Minimum 1 year of on-paper experience in any domain.
• Skills: Excellent communication skills in English and above-manageable skills in Hindi.
• Education: Any Graduate or Postgraduate.
• Shift: Rotational Day Shift (between 9 am to 9 pm) with one rotational week off.
• Age: Up to 38 years.
• Transportation: 2-way pickup and drop cab facility.

Additional Information:

• Notice Period: Immediate joiners preferred.
• Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months\' pay slips, All educational documents.
• Bond: No bond requirement.

How to Apply: If you meet the qualifications and are interested in this position, please send your updated resume to with the following details:

• Name
• Notice Period
• Reason for Job Change
• Availability for Interview
• Current Organization
• Current Designation
• Current Location
• Languages Known
• Current Salary
• Expected Salary
• Experience in BPO
• Experience in National / International
• Total Years of Experience
• Key Skills Matching Above Experience
• Willing to Relocate

For any inquiries, feel free to contact us at 9063238178.

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