Job Description

Hello go-getter! We know that a business only thrives if our people are thriving. That\xe2\x80\x99s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You\xe2\x80\x99ll make an impact by:

• The Sales Support position is responsible for assisting the sales team throughout the sales and bidding process \xe2\x80\x93 from customer creation to submission of order bookings.
• Sales Support allows the Sales Executive and Solutions Designer to spend more time with customers and focus on bid preparation and strategy.

Customer Management

• Responsible for new customer account set up and modifications.
• Works individually within our Customer Relationship Management (CRM) System (Salesforce) to maintain customer and project information.
• Serve as a champion for our CRM System.
• Manages our customer survey process.
• As needed, coordinates with other division departments to resolve issues with customers and retain high satisfaction levels.
• Provide ad-hoc training/coaching, support and guidance to sales representatives and sales support team when necessary.

Opportunity Management

• Review bid solicitation requests from customers and screen them to help determine if they are worth pursuing.
• Create new opportunities in Salesforce CRM.
• Collects / organizes and downloads bidding documents (plans, specifications, ongoing addenda when published) for sales.
• Manage opportunities in Salesforce CRM through the sales stages.

Bid Preparation

• Assists sales executives with bid documentation and qualifications by completing and reviewing necessary bid forms.
• Assists throughout the entire project risk review process (completing all necessary internal forms/presentations & online Siemens tools).
• If necessary, responsible for working with customer to obtain US Government Federal Acquisition Regulations (FAR) clauses for legal review.
• If necessary, request documents to support a bid submission (e.g. Bid Bonds, Safety Policy, Resumes, Insurance Certificates, etc.).
• Coordinate and schedule project review/approval meetings.
• Submission of Opportunities for Booking.
• Prepare and submit project bookings.
• Address questions from the Booking Coordinator as necessary.
• Responsible to perform all duties in support of both US and Canada.
• Mentors, trains, and helps direct activities of the Sales Support Team.

You\xe2\x80\x99ll win us over by:

• Graduate in any stream.
• 3+ years of experience supporting a sales team in construction or engineering.
• Prefer knowledge of building construction process and terms.
• Prefer proficiency with Customer Relationship Management Software (Salesforce preferred), SAP and Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Excellent organizational and verbal and written communication skills.
• Able to interpret customer requirements, identify needs and resolve issues in a positive manner.
• Able to adapt to shifting demands and competing priorities from customers and internal partners to consistently manage time effectively and meet established deadlines.
• Fluent in English language.

Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you\xe2\x80\x99ll also get to visit other locations in India and globe, so you\xe2\x80\x99ll need to go where this journey takes you. In return, you\xe2\x80\x99ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We\xe2\x80\x99re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.