Job Description

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals\' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco\'s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Solution Ops Engineer

Role Title: Senior Engineer \xe2\x80\x93 Platform & Automation

Location: IAC

Team: SolutionOps

Supervisor: Engineering Manager

Career Progression: Engineering, Architecture, Analyst

Position Description:

Over the past 4 years Elanco IT has been on an incredibly exciting journey. Separating from our parent company and standing up on our own gave us a once in a lifetime opportunity to build a modern technology stack free of the burden of large-scale technical debt. We are now looking to take this one step further, leveraging newly established engineering capabilities to help Elanco deliver on customer needs faster than ever before.

This role is part of our new enterprise platform engineering team focused on driving secure, reliable, efficient practice across our business and IT teams. This role will engage in the build, and iteration of our advanced cloud automation patterns, as well as developing solutions to automate manual process across business and IT. This is an incredibly exciting opportunity to not only work with the latest toolsets but to contribute to the continued growth of a new highly skilled engineering organisation.

To be successful in an engineering role in Elanco requires a highly motivated individual, with an innovative mindset and a willingness to drive tangible outcomes. The individual must be able to articulate complex technical topics, collaborate with external partners and ensure quality delivery of the required solution.

Responsibilities:

Engineering

• Work with Principal Platform Engineer to help drive direction of platform and automation capabilities including our internal technical products.
• DevOps Implementation: Collaborate with development teams to implement DevOps practices, tools, and methodologies. Automate build, deployment, and release processes to streamline software delivery.
• Incident Management and Troubleshooting: Frame the Operational process and Collaborate with other teams to investigate and resolve production incidents. Participate in on-call rotations to ensure timely response and resolution of critical issues.
• System Monitoring and Maintenance: Implement monitoring tools and processes to proactively identify and resolve issues. Monitor system performance, capacity, and availability. Perform regular maintenance tasks, including patch management and software updates.
• Documentation and Knowledge Sharing: Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Share knowledge and best practices with the IT team and end-users.
• Work with a diverse team on some of Elanco\xe2\x80\x99s most exciting engineering initiatives helping drive secure, reliable, and efficient using the latest technology.
• Look for continuous improvement opportunities in our core ecosystem identifying new ways to enhance application team and developer experience.
• Bring your expertise into a team of talented engineers and continually help shape where the team can help to better enable our secure, reliable, efficient vision.
• Follow the value mentality with opportunity to work across the engineering team helping to \xe2\x80\x98walk in the shoes\xe2\x80\x99 of application teams as well as operational engineering teams.

Daily / Monthly Responsibilities

• Operations responsibility for our technical product set and related cloud automation products including technical expertise, customer engagement and strong operational process governance.
• Responsibility for monitoring the performance of IT systems and troubleshooting any problems that arise
• Also responsible for configuring and maintaining IT systems. This may involve installing and configuring software, hardware, and network devices.
• Help land changes and upgrades of deployment patterns into application teams helping teams to manage impact downstream to their applications.
• Manage user accounts and permissions. This may involve creating and deleting user accounts, assigning user permissions, and resetting user passwords
• Responsible for providing technical support to users. This may involve answering user questions, troubleshooting user problems, and providing training to users on how to use IT systems.
• Responsible for documenting IT systems. This may involve creating documentation on system configurations, system procedures, and system troubleshooting.
• Clear communications to app teams and leadership as new versions of Horizon are shipped being clear on mandatory and non-mandatory changes to ensure a health portfolio.
• Hands on code, build, govern and maintain.
• Working as part of a scrum team, deliver high quality technical deliverables.
• Building new and enhancing existing automation patterns across our multi-cloud estate.
• Designing and building solutions to support the automation of manual IT and business process.
• Continually modernise software development processes using Continuous Integration and Continuous Delivery (CI/CD) techniques to ensure efficient and high-quality delivery.
• Establish strong partnerships with key service integrators (vendors), helping to support the adoption of automation capabilities.
• Establish a strong partnership with our application health program and Information Security, helping to identify opportunities and mitigate risks.
• Coach and mentor junior engineers, members of our student program to help build a strong connected organisation.
• Supporting application teams, internal, and external engineering teams with barriers related to application build, deployment, or utilisation of engineering products.

Basic Qualifications:

• Must have experience in the following areas.

+ Working within a DevOps team including modern software development practices, covering Continuous Integration and Continuous Delivery (CI/CD), Test-Driven Development (TDD), SDLC, etc.
+ Familiarity working within an agile team.
+ Strong understanding of IT infrastructure and systems
+ Experience with IT operations tools and technologies
+ Operational experience taking internal products and ensuring they are well maintained, supported and iterated upon.
+ Experience working with technical and non-technical team members to encourage adoption of new versions of software or products.

• Experience in some of the following areas.

+ Experience working with Cloud Native design patterns, with a preference towards Microsoft Azure / Google Cloud.
+ Hands-on Technical experience with at least some of our core technologies (Terraform, Ansible, Packer, TypeScript).
+ Experience working in/with an infrastructure team advantageous.
+ Experience with System Administration, Release, Incident and Problem Management.
+ Familiarity with ITIL Framework and ITSM.
+ Experience with modern application architecture methodologies (Service Orientated Architecture, API-Centric Design, Twelve-Factor App, FAIR, etc.).

• Experience of automation tooling and technologies advantageous including modern API driven automation and awareness of RPA based technologies.
• Experience supporting digital platforms, including Integrations, Release Management, Regression Testing, Integrations, Data Obfuscation, etc.
• Experience scaling an \xe2\x80\x9cAPI-Ecosystem\xe2\x80\x9d, designing, and implementing \xe2\x80\x9cAPI-First\xe2\x80\x9d integration patterns.
• Experience working with authentication and authorisation protocols/patterns.

Other Information: Occasional travel may be required.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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