Job Description

DESCRIPTION We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. The Sr. Ops Associate supports the team that works with sellers to help improve their success at Amazon by building and nurturing an operational partnership. The associate will help to create an engaging experience for our seller partners by driving issue resolution in a timely manner. He/She will have the opportunity to identify improvements in supply chains, invent solutions for improvement and pro-actively identify potential issues before they surface. This position requires strong self-motivation, self-starting and multi-tasking skills. The ideal candidate will have the ability to work closely with sellers, Amazon Ops and Planning and Ops Managers to solve day-to-day inbound operation problems. Key job responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreement) are met per quality standards. Delivers on multiple deadlines and priorities compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment. Developing and updating reporting focused on key operational performance indicators. Responsible to manage tactical planning and drive execution of assigned tasks Ensure seller / vendor operational performance delivery inline with targets Retrieve and analyze data using Excel, Access, SQL or other data management systems Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND BASIC QUALIFICATIONS He or she will work with many different parts of the Amazon organization, and as such, will need to have an effective communication as well as a quick learner. An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer products company. This person will be known to find opportunities to simplify the processes and drive automation of activities and avoid any wastage. The candidate may have experience working in a multinational corporation and proven success in collaborating across multiple functions to deliver customer objectives. Excellent with data analytics and related tools. Excellent verbal presentation, interpersonal and written communication skills Experience optimizing processes for efficiency and reliability. Highly organized and detail-oriented. Process oriented thinker, with the ability to identify and troubleshoot inefficient, unreliable processes. Proven track record of strong judgement and good instincts, with the ability to respectfully challenge assumptions and disagree when appropriate. Proficiency with Microsoft Office suite of products (Outlook, Excel, Word) and SQL Bachelor\'s degree required. PREFERRED QUALIFICATIONS Proven analytical skills and demonstrated ability to manage the business \'by the numbers\'. Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Deep understanding of and passion for e-commerce desired Experience with e-commerce, retail, advertising, or media would be an advantage Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment MBA preferred.

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