Job Description

Summary

The Sr. Network Operations Engineer will be responsible for leading all the operational services and projects related to network & telecommunications (includes LAN, WAN and Network Security).
You would be also responsible in maintaining resilient and reliable network environment.

Essential Responsibilities: This position is integral to the GEAR Information Technology team supporting Network Operations excellence, technology standards and process simplification and robustness at the John F Welch Technology Center. Primary functions of this position will include:

• Responsible for managing & supporting LAN/WAN & Telephony infrastructure at site
• Coordinate efforts for Hardware evaluation, procurement, installation, and Maintenance of network infrastructure.
• Standardize and document support processes to gain efficiencies and allow for a global support model where applicable.
• Aware of and comply with the change management processes
• Drives IT scheduled outages for site by working with cross business teams.
• Responsible for creating & driving RCA for all the Network incidents resulting in unscheduled outages.
• Support Process Governance teams in driving incident reduction methodologies & service improvement programs
• Works with key stakeholders, process governance & management to define and implement customer centric service level agreements to track and improve network infrastructure operational excellence.
• Partner & drive shared service programs for better infrastructure operations support for the site.
• Assesses and improves the overall technical knowledge base and continuity service planning for the network infrastructure.
• Responsible for network systems design, implementation, and ongoing management at JFWTC, focusing on security, availability, performance, redundancy, and adherence to GE Global standards
• Work closely with global network team for enhancing network operation effectiveness, technical escalations, and service improvement.
• Maintain the highest levels of Network availability, capacity and performance and report out metrics.
• Establish and maintain robust network documentation.
• Engage with appropriate business partners/customers for all network initiatives.
• Work with Security teams to ensure the secure design and operations of the JFWTC Network.

Qualifications/Requirements

• Bachelor\'s Degree in information technology, or related discipline or equivalent related IT experience
• Overall 8+ years of IT experience with 5+ Years in managing network and telecommunication operations
• Need to have strong technical knowledge on LAN, Wireless controllers, WAN and Network Security devices like Firewalls
• Demonstrated experience with Cisco technologies and hardware like Catalyst switches, Routers and ASA series firewalls
• Excellent communications and interpersonal skills
• Must be willing to work out of an office located in Bangalore

Desired Characteristics

• Proven analytical and problem resolution skills
• Ability to work across technology and process teams in developing solutions
• Understanding of other Infrastructure technologies

• Possesses facilitation and influencing skills to develop long term relationships with the business and partners
• Ability to effectively interact with a diverse group of IT Staff located in multiple sites, including proven effectiveness working with global teams
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources

Additional Information

Relocation Assistance Provided: Yes