Job Description

As part of the IT Network Operations team, you will have the opportunity to work across a broad scope of network technologies and IT solutions, responsible for the operations and support of a global network infrastructure. You will wear a multitude of hats on any given day, this role provides exposure to a wide array of network technologies and vendor solutions, making it a great opportunity to expand your skill set. We believe in maintaining a healthy work-life balance while empowering our team to deliver exceptional service. Your primary responsibilities include end-user support, lifecycle management for network hardware and software, and troubleshooting first and second-level network issues. Working closely with cross-functional teams, you will help optimize our network infrastructure to ensure a stable, secure, and high-performing environment.Experience: 4-8 YearsWhat you'll gain:

• Hands-on experience with a variety of technologies, including Palo Alto Firewalls, dynamic routing protocols like BGP and OSPF, and tools like Wireshark for packet-level troubleshooting.

• Opportunities to grow your expertise in Zero Trust Network Access (ZTNA) and next-generation networking solutions.

• A team-oriented environment where collaboration and professional development are encouraged.

• Support and maintain user and server networks, including wired and wireless LANs, VPNs, SD-WANs, remote access, dynamic routing and switching, firewalls, and load balancers.

• Troubleshoot, monitor, and ensure adherence to IT security standards for network infrastructure.

• Report and monitor key performance indicators (KPIs).

• Maintain network documentation and manage changes through change management processes in ServiceNow following ITIL best practices

• Network support, management and monitoring using our portfolio of tools, e.g., NetBox, Cacti, Wireshark, ExtremeCloud IQ and Site Engine, Nagios/Grafana and Extreme AI Expert

• Support incident management and be on-call as needed.

• Collaborate closely with IT infrastructure, IT security, IT architecture, and application management teams on consulting and troubleshooting tasks.

• Bachelor's degree in computer science, Information Technology or a related field; or 4+ years of equivalent and proven experience in network support, administration or engineering.

• Relevant certifications (e.g., Network+, CCNA, ITIL Foundation) are a strong advantage.

• Hands on experience with networking protocols and concepts, including TCP/IP, the OSI model, VLANs, VPNs, firewalls, SD-WAN, WLANs.

• Experience with packet-level troubleshooting (e.g., Wireshark, Tcpdump, Ping and Trace tools, Syslog, IPerf, SNMP, NMAP).

• Experience with Palo Alto firewalls, Extreme Networks solutions or A10 Networks is a plus.

• Knowledge and experience with dynamic routing protocols such as OSPF and BGP.

• Knowledge of secure remote access solutions, e.g., Zero Trust Network Access (ZTNA) and client-based VPNs.

• Strong analytical and solution-oriented mindset.

• Ability to work both within a collaborative team environment as well as taking initiative as an independent self-starter.

Extreme Networks