Responsibilities & Key DeliverablesAssist / guide distributors in Service & Parts OperationsImplement policies and procedures in dealership networkAssist distributors in concern resolution.Ensure to achieve TAT, CSI, DSS & CAPs TargetsChannel capability building.Achieve Spare Parts & Lubricants revenue targetsImplement warranty policy and monitor warranty cost per TractorEnsure campaign activities are completed in time.Audit dealerships for processes and Warranty claimsEnsure timely product feedback from dealersEnsure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.Help distributors grow business through Service Marketing activities.Visit fleet operators along with Distributor to instill confidence in our products and servicesPreferred IndustriesEngineeringSalesEducation QualificationEngineering Graduate (Mechanical / Automobile).General Experience12-15 years (BE) experience in Service, Field Operations and Parts Operations in Tractors / Farm Machinery. International experience will be an added advantageCritical ExperienceExposure to dealerships systems and processes with experience in implementing dealership and CSI processes.Experience in handling dealers and customers.Sound technical knowledge with analytical skillsExperience in warranty systemExposure to Parts inventory managementBusiness acumenSystem Generated Core SkillsTeam ManagementChange ManagementCommunication SkillsConsumer InsightingCredit ManagementDeveloping Business CaseDemand ManagementInterpersonal SkillsManpower PlanningMarket AcumenMarket IntelligenceIndustry AnalysisRegulatory CompliancePeople ManagementPerformance ManagementProject ManagementProject Planning & ExecutionRisk AnalysisService ManagementService Initiatives & CampaignsService Business PlanningForecastingRevenue & Profit GrowthSales StrategyMarket Share AnalysisMarket AnalysisTrend ForecastingTrend AnalysisBusiness PlanningBudget ManagementLogistics SystemsCost Reduction ManagementDealer ManagementDealer Performance ManagementFinance FundamentalsPlanning for Dealership ProfitabilityStakeholder ManagementCustomer SatisfactionInnovative ThinkingCustomer ExperienceStrategic PlanningMarket DevelopmentRevenue GenerationSystem Generated Secondary Skills
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