In this role, we are seeking a Senior Manager xe2x80x93 Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires strong expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to drive operational excellence.
Manage and execute DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy.
Oversee real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance.
Develop and enforce governance models and operational frameworks to streamline service delivery and execution roadmaps.
Drive standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency.
Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations.
Support proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate.
Responsibilities
Manage and oversee offshore teams delivering DataOps, BIOps, Data IntegrationOps, FinOps, AIOps, MLOps, and SRE initiatives to drive operational excellence.
Implement governance frameworks, define KPIs, and establish operational SLAs to ensure efficiency and quality in offshore execution.
Drive process standardization, cost optimization, and automation adoption to enhance service scalability and effectiveness.
Collaborate with onshore teams, business leaders, and stakeholders to ensure seamless execution and alignment of offshore deliverables with business goals.
Optimize resource utilization by leveraging automation and AI-driven insights to improve productivity and streamline operations.
Ensure continuous improvement, risk mitigation, and compliance adherence across offshore programs to maintain operational integrity.
Act as a key liaison between IT, business leaders, data stewards, and compliance teams to ensure alignment with regulatory and security requirements.
Monitor and enhance end-to-end Data Operations and sustainment processes, including testing, monitoring, and support for global data products.
Manage day-to-day DataOps activities, ensuring adherence to SLAs, incident resolution, and engaging with SMEs to meet business demands.
Contribute to work intake and Agile management processes, supporting data platform teams in executing strategic initiatives effectively.
Foster strong relationships with senior stakeholders and executives, ensuring transparency, proactive risk assessment, and continuous communication.
Collaborate across teams to address cloud infrastructure and data service challenges, ensuring high system availability and performance.
Develop and automate operational policies and crisis management functions to minimize downtime and enhance incident response.
Champion a customer-obsessed culture, advocating for high-quality service delivery and continuous process enhancements.
Build and develop a high-performing team, fostering a diverse and agile work environment that aligns with business objectives.
Adapt quickly to changing priorities, ensuring teams remain productive and focused on key deliverables.
Leverage cloud and high-performance computing expertise to establish trust, drive innovation, and enhance the overall customer experience.
Qualifications
12+ years of technology experience in a large-scale global organization, preferably in the CPG industry.
8+ years of experience in Data & Analytics, with a strong understanding of data engineering, data management, and operations.
7+ years of cross-functional IT experience, collaborating across multiple teams and stakeholders.
5+ years of leadership/management experience, overseeing teams and driving operational excellence.
Excellent communication skills, with the ability to empathize with stakeholders and explain technical issues to varied audiences.
Strong customer focus, advocating for end-user needs and delivering high-quality experiences.
Proactive problem-solving mindset, taking ownership of issues and driving resolution.
Ability to learn and adapt in a fast-paced environment, staying up to date with emerging technologies and methodologies.
Experience in technical support and operations for mission-critical solutions in a Microsoft Azure environment.
Familiarity with Site Reliability Engineering (SRE) principles, including automated issue resolution and scalability improvements.
Proven ability to drive operational excellence, ensuring stability and performance in complex enterprise environments.
Experience managing large-scale operational services in dynamic and evolving technology landscapes.
Strategic thinking capabilities, focusing on cost efficiency, operational effectiveness, and delivery speed.
Ability to develop and execute strategic plans, aligning technology roadmaps with business objectives.
Strong relationship-building skills, fostering trust and collaboration across IT and business functions.
Proven ability to align business and IT priorities, identifying mutually beneficial solutions.
Experience leading cross-functional and virtual teams, effectively communicating vision and objectives.
Demonstrated success in delivering high-impact results in complex and transformational projects.
Experience with multi-country/global implementations, particularly involving data and analytics.
Understanding of master data management, data governance, and analytics frameworks.
Knowledge of data acquisition, data cataloging, and data management tools.
Strong influencing and negotiation skills, with the ability to engage and persuade stakeholders at all levels.