Job Description

Date Posted: 2024-03-07Country: IndiaLocation: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064Position Role Type: UnspecifiedRoles & Responsibilities:

• Identifying areas of significant customer business impact and improvement opportunities therein and provide strategic direction & thought leadership
• Ensure commitment to continuous improvement as well as the application of the CORE Operating System and its methods.
• Be a change agent, a continuous improvement ambassador and first point of contact for CORE engagements within their domain
• Should work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement
• Lead and Implement business process improvement projects
• Create and run continuous improvement roadmaps in synchronization with company HQ to drive digital transformation projects
• Handle multiple complex projects simultaneously

Technical Experience:

• Exposure to Project management or Process Excellence with proven experience in process excellence and preferably in Customer Service / Operations domain
• Experience / know-how of digital technologies in managing and driving innovation, transformation projects along with change management with internal & external stakeholders
• Affinity to details and ability to present facts and figures related to projects
• Drive continuous improvements across teams using Lean Six Sigma framework
• Quantitative and problem-solving ability, ability to conceptualize complex problems and develop Digital road map
• Ability to coach & mentor people, effectively influence & motivate others
• Excellent communication and analytical skills with ability to work in diverse teams and with multiple partners
• Facilitative Leadership skills - Influencing skills, mentoring and coaching - to be able to inspire, challenge and change

Qualification / General Experience:

• Bachelors / Masters degree / MBA with experience in Operations and Customer Service areas
• 12 to 15 years of experience preferably in operations, supply chain and customer service
• Good analytical skills
• Project management / Six Sigma Certificate (Black belt will be an added advantage)
• Fluent in English with excellent written and verbal communication skills
• Experience user of the Microsoft Office (Word, Excel, PowerPoint)
• Experience of working under dynamic and uncertain business conditions

Other Skills:

• Strategic leadership
• Customer focus
• Communication / listening
• Business innovation
• Analytical thinking
• Forward thinking
• Adaptability
• Business judgment
• Focus on results
• Teamwork
• Inspires & empowers
• Building trust
• Drives change and innovation

Work Location:

• Bangalore

Travel:

• Up to two travels a year to Montreal

Employment Type:

• Full-time
• Required to work in EST shift

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Raytheon Technologies