Job Description

DESCRIPTIONAmazon is looking for a motivated individual for the profile of Sr. Manager, Program Management for its External Channels team. As the head of Programs, you will be accountable for managing central programs for External fulfilment channel pan-India. You will lead programs that impacts all external channels - Seller flex, Vendor flex, Direct fulfilment, Stores, Warehouse Integrations, Easy ship and Stores. You will lead senior stakeholder relationships across business and ops teams. You will lead programs such as fulfilment experience, capacity management, co-owning Annual Operating Plans (OP1/OP2), peak scale-up, partnering with Operations team on speed improvement initiatives. You will lead a team of Program Managers who would own such initiatives. You will closely collaborate with internal stakeholders such as Supply Chain, Middle Mile Transportation and Last mile. You will closely partner with Product and tech teams of various channels and supply chain to launch new products and fix defects.
You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, and fun. You are process-driven, comfortable with a high degree of ambiguity, detail-oriented, able to think outside the box, analyze metrics and implement solutions
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / AgeKey job responsibilities
1. Define, design, launch and manage new products and programs for improving customer / seller experience
2. Co-own long term planning (OP1/OP2) of the business
3. Collaborate with Tech/Product teams to co-own the product roadmap.
4. Communicate with other leaders across the network to solicit and share process improvements, drive efficiencies and cost savings
5. Monitor key program metrics and work with stakeholder teams to drive necessary actions.
6. Incubate and scale innovative solutions, pilot programs and technology enablers to drive business impact
7. Manage complex, cross-functional projects from inception to delivery, coordinating resources, driving alignment and mitigating risks
8. Analyse data, surface insights and make data-driven recommendations to inform business decisions.This role will require exceptional communication and influencing skills, and will work to influence stakeholders across Sellers, Retail Business, Operations, Tech and Product teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.About the team
The team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive programs.BASIC QUALIFICATIONS- 7+ years of team management experience
- MBA
- 5+ years of program or project management experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardization

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