Sr. Manager Guest Relations
Job Description
Sr. Manager Guest Relations is responsible for services pertaining to Guest Relations in the context of official accommodation as a part of company business, banquet services,operation of company owned guest houses and logistical support to senior executives. He is also responsible for canteen operation in Tata Centre & management of club membership. Key objectives: Provide safe, hygienic & comfortableaccommodation to all stake holders Ensure timely & quality banquet service tovarious departments on as & when requiredbasis Ensure quality in respect of food & servicesin the canteen Provide personalised service to all senior management who are accommodated at Directors\' Bungalow Planning & implementation of upgradation/renovation of company owned guest houses& canteen Ensure all statutory & Legatrix compliance Negotiation & agreement with hotel to getthe best rate for rooms & banquetarrangement Daily management & quarterly review withthe vendors to close any loop-holes &improve customer satisfaction Skills Technical Understanding of Contract management & lease agreements & formalization of same Understanding of statutory norms Knowledge on health food & nutrition Behavioral Customer orientation Problem solving Analytical ability Communication & Networking Other details Qualification:Degree/ Diploma in Hotel Management/ Hospitality Management Relevant Experience:8-10 years\' experience in Hospitality Industry Preferable
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Job Detail
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Job IdJD3049634
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear