Job Description

Position: Sr. Manager - Customer Service

Experience Required: 5+ year

Qualification: Any Graduate

Job Location: Punawale, Pimpri-Chinchwad

Candidate Preferred Location: Pune Only

Industry Preferred: Real Estate, Call center, BPO/KPO

Company Name: Tulip Infra

Company Website: www.thetulipinfra.com

IT Skills: customer relationship, customer complaints, customer service, business solutions, customer care, business analysis, sales, customer support, customer satisfaction, chat, customer handling, customer experience, communication skills

Job Responsibilities:

• Exceptional English communication skills
• Responding to customer inquiries and resolving issues via phone, email, or chat
• Providing accurate and relevant information to customers about products or services
• Maintaining accurate and up-to-date customer records and documentation
• Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products or services to customers
• Handling customer complaints or issues and escalating them to supervisors or managers when necessary
• Conducting customer satisfaction surveys and gathering feedback to improve the customer experience
• Quick thinkers with a knack for problem-solving
• Multitasker who can prioritize and manage time effectively

Interested candidates can send their Resume on hr@thetulipinfra.com or WhatsApp on 8956659137

Job Type: Full-time

Pay: ?420,000.00 - ?600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Punawale, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 5 years (Required)
• Customer Support: 5 years (Required)

Location:

• Punawale, Pune, Maharashtra (Preferred)

Work Location: In person

Expected Start Date: 22/07/2024