Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.

When youre a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.

If this sounds like you Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow join us!

About the Team:
The IT Organization enables business units at NortonLifeLock to improve operational excellence and provide value through secure architecture-driven technology.

About the Role:
The IT Support Specialist will:

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  Be required to work on-site and assist users troubleshoot IT issues.
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  Collaborate with cross-functional and global teams.
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  Interact with IT leaders including presenting projects status and results.

What you will do in this role:

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  PitStop

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  Responding to user IT support requests and issues.
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  Troubleshooting and analyzing hardware and software technical tickets and requests.
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  Manage Windows and Mac workstation setup for new employees
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  Manage workstation upgrades and repair for existing employees
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  Perform remote troubleshooting.
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  Network connection troubleshooting and support
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  Documenting and updating tickets.
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  Reporting
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  PCDepot
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  Help manage and audit inventory

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  Managing E-waste
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  DC-Ops - Assist DC-Ops team in managing server rooms (MDF/IDF) in the office location. Including helping with racking - un-racking devices, installing patch cables to interconnect infrastructure devices.

What you will need to be successful in this role:

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  Candidate should have Bachelors degree in computer science or information technology or equivalent. Preferred major or areas of study: MIS/Information Systems, Computer Science, or other engineering or technical degree.

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  Minimum 3 years work experience as a desktop support engineer or support technician.
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  Work experience with JAMF/Intune.
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  Ability to solve complex hardware and software issues.
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  Overall Networking and Endpoint Hardware knowledge
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  Strong written & verbal communication
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  Good interpersonal skills, including collaboration, communication, relationship building
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  Ability to handle multiple tasks, work effectively within a fast-paced, deadline-driven environment
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  High flexibility and adaptability to changing requirements. Willingness to work across time-zones.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency .

Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.