Job Title: Sr. Guest Service AssociateCompany: Jus Jumpin Kids Entertainment Pvt LtdJob Summary:Jus Jumpin Kids Entertainment Pvt Ltd is seeking an experienced and customer-focused Sr. Guest Service Associate to lead our front-line team in providing exceptional service to our guests. The ideal candidate will be responsible for ensuring a seamless and memorable experience for visitors, addressing their inquiries and concerns, and fostering a warm and welcoming environment.Key Responsibilities:1. Guest Service Excellence:- Serve as the primary point of contact for guests, greeting them warmly and addressing their needs and inquiries promptly and professionally.- Respond to guest complaints and concerns with empathy, actively listen to their feedback, and propose appropriate solutions.- Assist guests with booking reservations, providing information about available packages, and answering questions about the facility's amenities and services.- Ensure that all guest interactions are handled with the highest level of courtesy, professionalism, and attention to detail.2. Team Leadership and Training:- Supervise and mentor the guest service team, providing guidance, coaching, and feedback to ensure consistent delivery of outstanding service.- Conduct regular training sessions to enhance the team's customer service skills, product knowledge, and problem-solving abilities.- Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.3. Operations and Administration:- Coordinate with various departments to ensure seamless operations and smooth guest experiences.- Maintain accurate records and documentation related to guest interactions, feedback, and complaints.- Assist in developing and implementing policies and procedures to enhance guest satisfaction and improve operational efficiency.- Participate in regular meetings with management to discuss operational challenges, guest feedback, and potential improvements.Qualifications:- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred, or equivalent work experience.- Minimum of 3-5 years of experience in a customer-facing role, preferably in the hospitality or entertainment industry.- Excellent communication and interpersonal skills, with the ability to build rapport with guests and handle challenging situations with tact and professionalism.- Strong leadership and team management abilities, with experience in training and mentoring staff.- Proficient in using computer systems and software related to guest services and reservations.- Ability to multitask, prioritize, and work well under pressure in a fast-paced environment.- Fluency in English and Hindi (regional language proficiency is an added advantage).- Flexible availability to work shifts, weekends, and holidays as per operational requirements.Jus Jumpin Kids Entertainment Pvt Ltd offers a competitive compensation package, along with opportunities for career growth and development. If you are passionate about delivering exceptional guest experiences and have a proven track record of leading high-performing teams, we invite you to apply for this exciting opportunity.Job Types: Full-time, PermanentPay: \xe2\x82\xb915,000.00 - \xe2\x82\xb925,000.00 per monthBenefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift
• Morning shift

Experience:

• total work: 1 year (Required)

Location:

• New Town, Kolkata, West Bengal (Required)

Work Location: In person