Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Sr. Facilities ExecutiveIntegrated Facilities ManagementJob ProfileJob Aim Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at siteResponsibilities Helpdesk/Mailroom Operations\xe2\x96\xaa To provide management advice on Helpdesk/Mailroom for escalated issues during the shift\xe2\x96\xaa To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process\xe2\x96\xaa Clearing of C-mail / Government agencies mail to the proper recipient.\xe2\x96\xaa To ensure accident or crises management is addressed immediately Front Office Operations \xe2\x96\xaaTo provide management advice for Front Office for escalated issues during the shift.\xe2\x96\xaa To ensure immediate response to all priority calls during the shift and follow escalation process\xe2\x96\xaa To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeepSecurity Operations\xe2\x96\xaa Attending the shift briefing\xe2\x96\xaa To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services\xe2\x96\xaa To ensure that the security assignment manager or security in-charge of the facility is being updated on the client\xe2\x80\x99s/VIP visits\xe2\x96\xaa To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.\xe2\x96\xaa To ensure that security staff adheres to GAP norms.\xe2\x96\xaa To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. \xe2\x96\xaa To ensure the Grooming of the staff\xe2\x96\xaa To manage the overall key room, clock room and time office operations.\xe2\x96\xaa To ensure weekly training is imparted and staff grooming standard is maintained.\xe2\x96\xaa To ensure VMT tool (vendor management tool) is up and run all the time\xe2\x96\xaa To ensure all registers/tools update for material movements (In & Out) on day to day basis\xe2\x96\xaa Follow the escalation matrix if anything wrong\xe2\x96\xaa Ensure to implement EHS practices (PPEs etc) in and around the security premises\xe2\x96\xaa Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)Housekeeping Operations\xe2\x96\xaa Attending the shift briefing\xe2\x96\xaa To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.\xe2\x96\xaa To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client\xe2\x80\x99s/VIP visits.\xe2\x96\xaa To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.\xe2\x96\xaa To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.\xe2\x96\xaa Identification, on time closure and reporting of snags.\xe2\x96\xaa To discuss and assist facility manager on monthly basis on the vendor performance matrix.\xe2\x96\xaa Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.Cafeteria Operations\xe2\x96\xaa To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas\xe2\x96\xaa During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements\xe2\x96\xaa To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.\xe2\x96\xaa To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.\xe2\x96\xaa To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.\xe2\x96\xaa To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.\xe2\x96\xaa To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.\xe2\x96\xaa To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. \xe2\x96\xaa Should conduct monthly random Kitchen audit of the vendors.\xe2\x96\xaa Escalate Facility Manager and then Accenture Lead on escalations.\xe2\x96\xaa Ensure the hygiene of the cafeteria vendors operating in stalls.\xe2\x96\xaa Ensure PPE are used by vendor staff while serving, cooking and washing.Estate Management\xe2\x96\xaa Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events\xe2\x96\xaa Coordination with builder on guarding services and common area upkeep daily / weekly / monthly\xe2\x96\xaa Co-ordinate with builder security for logistics requirement\xe2\x96\xaa Co-ordinate with builder for pest control activity closure\xe2\x96\xaaTake proper rounds in all common areas maintained by builder\xe2\x96\xaa Co-ordination with builder HK team & ensure daily HK activity in place in common areas\xe2\x96\xaa Make snag reports pertaining to common area\xe2\x80\x99s and follow up for closure\xe2\x96\xaa Coordination for bee hive removals and pest control \xe2\x96\xaa Coordination with builder security team for any logistics requirementGeneral Operations\xe2\x96\xaa To ensure upkeep of breakout area & reprographic equipment\xe2\x80\x99s at all times and take necessary actions as required.\xe2\x96\xaa To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.\xe2\x96\xaa To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.\xe2\x96\xaa To adhere to Accenture Policies, Processes & procedures and also the statutory documents\xe2\x96\xaa To adhere to Accenture SLA & KPI as agreed with JLL\xe2\x96\xaa To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done\xe2\x96\xaa To coordinate with engineering team for any issues that need help.\xe2\x96\xaa Organizing induction program for all TPV & Jll staff\xe2\x96\xaa Plan & train TPV staff on Accenture policies and requirements.\xe2\x96\xaa Daily and monthly updating of OLA in the SMDRS tool.\xe2\x96\xaa Important and VIP client visits to be coordinated with Events team and should be managed without escalations.\xe2\x96\xaa Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.\xe2\x96\xaa Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.\xe2\x96\xaa Should conduct all the scheduled meeting and focus meets with projects as per calendar.\xe2\x96\xaa Should participate and manage half yearly fire drill.\xe2\x96\xaa All daily, weekly and monthly reports to be shared on time.\xe2\x96\xaa All the relevant checklist to be governed and maintained as per requirement.\xe2\x96\xaa Adopt to all the new implemented initiatives.\xe2\x96\xaa Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. \xe2\x96\xaa Answering the employee query on phone and replying mails\xe2\x96\xaa Follow the escalation process & matrix for any incident / issues (100%)Sound like you? To apply, you need to be\xe2\x96\xaa Qualification : Degree\xe2\x96\xaa Overall Experience :3 \xe2\x80\x93 6 years (2-6 years)\xe2\x96\xaa Industry Type :FM Services, IT, Hotel\xe2\x96\xaa Industry Experience :3 years (2 years)\xe2\x96\xaa Technical Skills :MS Office & Mail Communication,\xe2\x96\xaa Generic Skills : Communication, Interpersonal, Vendor Management\xe2\x96\xaa Behaviors : Team work, Learning attitude & Positive thinkingWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply todayLocation:On-site \xe2\x80\x93Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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