Sr. Executive/asst. Mgr. Service Expert (kolkata)
Year Jamshedpur, Jharkhand, India
Job Description
Req ID 70374 Jamshedpur, India of Service ExpertWork Location : KolkataMain Responsibilities:
- Knowledge on commercial vehicle control systems
- Participating in vehicle trials along with application engineering team
- Organising service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
- Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
- Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
- Attend Joint investigation with OEMs for critical field failures
- Warranty claims scrutiny in the field and thier settlement for our ASC\'s.
- Preparation of product complaint report and escalating to QAD.
- Collecting Customer feedback on new product performance.
- Conducting audits at service partners.
- Fitment trials of new products.
- Identifying the white spots for service support with the concern OEM\'s.
- Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM\'s
- Resolve technical queries with field representatives
- Follow up with the leads to convert to potential customers.
- Handling vehicle breakdown compliances.
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Job Detail
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Job IdJD3343627
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJamshedpur, Jharkhand, India
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EducationNot mentioned
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ExperienceYear