Sr. Executive/asst. Mgr. Service Expert (kolkata)

Year    Jamshedpur, Jharkhand, India
ZF
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Job Description


Req ID 70374 Jamshedpur, India of Service ExpertWork Location : KolkataMain Responsibilities:

  • Knowledge on commercial vehicle control systems
  • Participating in vehicle trials along with application engineering team
  • Organising service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
  • Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
  • Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
  • Attend Joint investigation with OEMs for critical field failures
  • Warranty claims scrutiny in the field and thier settlement for our ASC\'s.
  • Preparation of product complaint report and escalating to QAD.
  • Collecting Customer feedback on new product performance.
  • Conducting audits at service partners.
  • Fitment trials of new products.
  • Identifying the white spots for service support with the concern OEM\'s.
  • Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM\'s
  • Resolve technical queries with field representatives
  • Follow up with the leads to convert to potential customers.
  • Handling vehicle breakdown compliances.
Be part of our ZF team as Sr. Executive/Asst. Mgr. - Service Expert (Kolkata) and apply now!ContactPreethi Rao DontineniWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:

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Job Detail

  • Job Id
    JD3343145
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Jamshedpur, Jharkhand, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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