Job Description

This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.Essential Duties and Responsibilities:

• Effectively manage and process complaints and/or MDRs, which includes performing daily tasks associate with processing complaint files and MDRs across multiple product lines, which may include:

• Opening complaint records.
• Collecting necessary complaint information.
• Performing follow-up with the customer (written and verbal).
• Determining reportability of complaints.
• Creating associate Regulatory reports (e.g., MDRs) per regulations.
• Evaluating complaints for need to investigate and coordinating sample retrieval.
• Responding to customer complaints (written and verbal).
• Timely closure of complaints, as per procedure.
• Effectively manage workflow, identifying and escalating issues.
• Triaging internal and external communication for complaints.
• Participate in continuous improvement efforts and projects, as assigned.
• May mentor and/or provide training & guidance to new team members.
• May oversee complaint handling and reporting activities performed by less senior employee

Qualifications:

• Fluent in English: solid written and verbal communication skills.
• Ability to prioritize and multitask.
• Proficient with computers.
• Ability to work with cross-functional teams to interact effectively with peers, management and customers.
• Readily accepting of assignments to new/different products.
• Strong critical thinking and problem-solving skills.
• Ability to work independently.
• Detail oriented.
• Customer focused.

Education and/or Experience:

• Minimum of an Associate\xe2\x80\x99s Degree required in nursing, pharmacy, medical technology, engineering or scientific background (MLT, LPN, RN) or equivalent experience (defined as a minimum of 3 years of medical products industry experience). Bachelor degree and/or clinical certification (MT, RN) preferred
• 2-3 years work experience in a cGMP related industry or in a clinical setting
• Project Management experience and/or certification preferred

Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

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