Requisition ID: 63284 ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Quality Generalist team conducts internal quality controls concerning particular areas or company products to ensure they fulfill given quality procedures and norms. Monitors and records inconsistencies with quality procedures and norms. Preparing quality analyses and recommends necessary quality procedure changes.

This role in summary

Collects customer complaint data from the field and the service organization to act as an early warning signal to the concerned department and analyzes the data.

Your responsibilities will include

• Collects customer complaint data from the field (trade partners, CFAs and end -users) and communicates the results to the plant for immediate action.
• Visits customers to better understand the nature of the complaints.
• Organizes visit of plant personnel to customers and customers visits to the plant.
• Provide data to In charge quality analysis relating to field quality.
• Works Closely with the sales and service organization to schedule customer visits and collect customer complaints data.
• Analysis of all field related data- GSIR, TCQ, CMR , visits, customer calling .

Minimum requirements

Job Title : Field Quality Engineer Qualification : Graduate in Mechanical or Electrical Engineering Work Experience : 4 to 6 years Reporting to : In charge Field Quality

Preferred skills and experiences

• Quality Reporting /Analysis/Planning
• Proficient in reporting and analysis
• Proficient in SAP report and analysis
• Proficient in TCQ reporting , analysis
• Computer Literacy-Advanced Excel / Tableu

Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.