Job Description

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge \xe2\x80\x93 big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post \xe2\x80\x94About Toll: Global ForwardingGlobal Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving \xe2\x80\x93 across towns, across countries and across continents.The roleWe are looking for an experienced Senior Executive / AM / DM - Customer Service to join our organization based in Mumbai.Develop and maintain effective and professional customer relationships.Support account management and transaction processing.Provide product and technical support as it relates to customer transactions, customer feedback and other requests.Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.Managing day to day Customer Service for Sales and Nomination shipments for customer\xe2\x80\x99sAbout youTo be successful in this role, you will need:Years Of Experience: 10 years +, operations, customer service (Ocean & Air export / import)Qualification: Any graduateIndustry Preferred: Specifically, Freight ForwardingBe ConnectedWith a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry\xe2\x80\x99s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great \xe2\x80\x93 it\xe2\x80\x99s what makes our possibilities endless.Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.If this sounds like the opportunity you are looking for, apply now or for more information contactTo find out more about us visit www.tollgroup.com/careersWhat moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don\xe2\x80\x99t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you\xe2\x80\x99re interested in this role but your past experience doesn\xe2\x80\x99t align perfectly then please talk to us \xe2\x80\x93 you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group