Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.Key Responsibilities for this role are...

• Lead and monitor a team of 50-60 members.
• Prior experience in Banking, Digitization Projects, Government Sector Projects, Insurance, BPO, or Back Office operations is preferred.
• Experience with digital solutions projects is an added advantage.
• Conduct daily and weekly reviews with Supervisors, ensuring process performance is monitored regularly.
• Develop, implement, and review operational policies and procedures.
• Ensure adequate planning for leaves and create backups to maintain seamless business delivery.
• Oversee ongoing training and cross-training initiatives for staff, focusing on process upgrades and product-related training.
• Maintain high motivation levels within the team.
• Manage workforce planning, scheduling, and absence management effectively.
• Conduct interviews for associate-level positions and ensure staffing meets business needs.
• Set and maintain high standards for productivity, quality, and customer service, and establish user guidelines.
• Build and maintain strong client relationships.
• Foster a company culture that encourages top performance and high morale.
• Oversee client and vendor billing, along with other financial tasks, in line with defined processes.
• Create process maps, SOPs, and identify opportunities for process improvement.
• Possess strong technical knowledge to identify issues and collaborate with IT for solutions.
• Contribute to AOP (Annual Operating Plan), GP (Gross Profit) optimization, and project costing.

Skills, Qualifications, & Experience...

• Bachelors Degree is required; an MBA is an added advantage.
• Strong skills in MS Excel and PowerPoint; proficiency with Google Sheets, Docs, and MIS reporting (Google Data Studio) is preferred.
• Excellent verbal communication and presentation skills.
• Strong focus on customer service, process improvement, problem-solving, teamwork, and supervision.
• A minimum of 7 years of experience, with at least 2-3 years in a supervisory role.
• Willingness to travel to different sites/locations as required by the business.
• Flexibility to work extended hours, including six-day weeks and on weekends, as needed.

Interested candidates can apply for this role directly or share the updated resume with runa.singha@ironmountain.com.Thanks and regards,RunaTA TeamCategory: Operations Group

Iron Mountain