Sr. Engineer
Year Navi Mumbai, Maharashtra, India
Job Description
Responsibilities & Key Deliverables
- Handling complaints in Solar inverter, Solar modules ,DB\'s,other components at site
- Ensuring timely response to customer/channel partner for complaints
- Coordinating with the OEM to address warranty replacements and major failures occurring at the site.
- Centrally lead and manage the warranty claim process in a timely and efficient manner
- Facilitating the replacement of products covered under warranty in collaboration with the Supply Chain Management (SCM) team.
- Ensuring efficient coordination of service inventory through collaboration with the SCM team to expedite issue resolution.
- Implementing proactive measures to enhance & manage overall complaint management processes.
- Maintaining detailed records of complaints, resolutions, and warranty-related activities for analysis and reporting purposes.
- Collaborating with cross-functional teams to identify and implement continuous improvement initiatives in the complaint handling and resolution process.
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Job Detail
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Job IdJD3452531
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear