Job Description

Responsibilities & Key Deliverables

• Handling complaints in Solar inverter, Solar modules ,DB\'s,other components at site
• Ensuring timely response to customer/channel partner for complaints
• Coordinating with the OEM to address warranty replacements and major failures occurring at the site.
• Centrally lead and manage the warranty claim process in a timely and efficient manner
• Facilitating the replacement of products covered under warranty in collaboration with the Supply Chain Management (SCM) team.
• Ensuring efficient coordination of service inventory through collaboration with the SCM team to expedite issue resolution.
• Implementing proactive measures to enhance & manage overall complaint management processes.
• Maintaining detailed records of complaints, resolutions, and warranty-related activities for analysis and reporting purposes.
• Collaborating with cross-functional teams to identify and implement continuous improvement initiatives in the complaint handling and resolution process.

Experience
Minimum 2-3 years of service level experience of Inverter/Electronic components
Industry Preferred
Qualifications
Minimum qualification required - Diploma/BE or B.tech in Electrical/Electronics
General Requirements