Job Description

TransUnion\'s Job Applicant Privacy Notice What We\'ll Bring This position is a technical role with the mobility domain that provides operational and engineering expertise. The role includes managing and maintaining the day-to-day operational activities that include incidents, service requests and change management as well as project work within the domain. The mobility domain is a global domain that support and manages the mobility devices across the Enterprise. This role will also work and interact with other service domains that include End User Compute, Global Collaboration, AV Engineering, Network, Security and other Infrastructure services. Responsibilities of the role include, managing the mobile suite, fault finding and troubleshooting, maintaining mobility software and mobile applications utilizing MDM tool to push out updates and changes, and keep the domain up to proper codes and updates as needed relative to security vulnerabilities. The scope includes both company managed and BYOD mobile devices where an MDM tool overlays the entire environment. The overall support includes end users mobility onboarding, management of a mobile portal and working closely with mobile providers on provisioning of devices, billing and asset management Included in the responsibility of this role will be working with new associates as part of onboarding and returns of assets as part of mobile life cycle management. Additional responsibility includes rotational operational support shift within a hybrid work environment. This position will strive for continuous improvements within the domain to bring efficiency and consistency across a Global Footprint. This role includes technical operational, engineering and leadership components across the video and audio-conferencing domain that provide support and collaboration needs for TransUnion associates and office locations both domestic and international. What You\'ll Bring What You\'ll Bring Extensive knowledge of enterprise mobility expense management tools (Mobility Central, Microsoft Intune, Airwatch) Extensive knowledge of enterprise cellular carrier management including managing mobile spend, line and contract optimization, mobile device ordering, and device lifecycle management. Experience managing enterprise mobility device management systems including Microsoft Intune and Apple Business Manager Experience with mobile device troubleshooting and support, specifically Apple iOS Maintaining asset inventory and accounting of end user mobile devices Manage day to day operations within mobility domain, troubleshooting end user issues with mobile device. Act as technical lead for Mobile projects that can include M365 roll out to Mobile, Integration new applications to mobile platform. Expertise in running mobile technologies, including MDM app deployments and Intune. Ability to identify areas where mobility gaps exist and recommend supportable solutions. Create and maintain documentation as needed, including knowledge articles, technical documents, and training video. Knowledge & experience in modern video and audio technologies and processes that support conferencing solution and sound systems. Knowledge & experience with sound and video control room technologies that support virtual broadcast and streaming of live events. Ability to drive global organizational change within the video/audio conferencing domain and physical conference space within an office space. We\'d Prefer to See Ability to document, maintain, and improve mobility processes. Ability to communicate effectively. Strong multi-taking skills; ability to prioritize tasks in a fast-paced environment. Relevant Mobility Certifications Ability to utilize End User Analytics and Monitoring Software Experience with Intune MDM software for Mobility Management and End user device management Experience maintaining asset management software and self-service portal for software deployment. Product knowledge in M365, Poly, Creston, MTR, MS-Teams, Zoom, Blue Jeans and Webex. Camera/Video production skillset with experience in control room supporting and managing full end-to-end components. Impact You\'ll Make Knowledge: Bachelor\'s degree in computer science, systems analysis or a related study, or equivalent experience. Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation. 3+ years\' experience in provisioning IOS and Android Company owned and BYOD mobile devices. 5+ years of experience in complex Mobile environment Proficient knowledge of relevant computer languages for Android, IOS, Windows Devices Budget management, asset management and forecasting Knowledge of M365 Platform and collaboration applications within mobile MDM environment 5+ years working within mobile telecom provisioning platform. Minimum of 5 years\' experience with video/audio technology solutions that support consistent and scalable enterprise solutions. Skills: Exceptional relationship management and collaboration skills to work in a global team environment with a common goal. Highly organized individual Expert understanding Mobile engineering and operations. Familiarity with Microsoft enterprise architecture that includes M365, W365, Intune and SCCM. Excellent problem-solving skills. Excellent verbal and written skills. Excellent time management and organizational skills. At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. TransUnion Job Title Sr Engineer, Desktop Systems

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