Job Description

A career that\'s the whole package!At Conga, we\'ve built a community where our colleagues can thrive. Here you\'ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization - from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.Job Title: Sr. Engagement ManagerLocations: PuneReports to: Sr. Program Director, Professional ServicesA quick snapshot\xe2\x80\xa6Conga is seeking an Sr. Engagement Manager with 8+ years of work experience to oversee multiple customer implementations of Congas\' Commercial Operations Suite of products, including Contract Lifecycle Management, Revenue operations and additional related solutions. The position is highly visible within Conga and to our clients. In this role, you will be customer-facing while working closely with cross-functional teams, including Product Delivery, Engineering, Product Marketing, Professional Services, Customer Success, Technical Support and more. We are a group of people who are driven to solve interesting and challenging problems at scale, in a certain time frame, in order to ensure the continued success of Conga.Why it\'s a big deal\xe2\x80\xa6This is a mission critical role for Conga dedicated to ensuring the success of our early adopter customers, who are choosing to upgrade to Conga\'s Platform, which will eventually lead to a proven program for all of Conga\'s customers to move through. You\'ll have high visibility and provide support to a lot of stakeholders, including Conga\'s Leadership. You will provide oversight and governance to global customer implementations, while building and maintaining the customer relationship. You will direct the activities of the Conga project team and manage the project execution over different phases of the project, ensuring the timely completion of it. You will publish internal and customer-facing status reports, managing all project escalations and actively seeking to optimize our project turnaround times as we better this process together.The next generation Revenue Lifecycle Platform provides our customers the control to offer increased organizational productivity, accuracy, consistency, and operational efficiencies that remains critical to business success. This role is critical for us to help see the success of the Early Adopter Program, in order to successfully bring in the next generation of Customers onto our Conga Revenue Cloud Platform.Are you the person we\'re looking for?Project Management Skills - Responsible for planning, executing, and overseeing the successful completion of multiple projects at the same time. Play a crucial role in ensuring that projects are delivered on time, within budget, and according to the specified scope and quality requirements, while also ensuring that Conga is able to build out a reproducible and scalable upgrade rollout plan from the Early Adopter Program. You have 8(or more) years of experience in project management, with a focus on Agile/Scrum methodology. You\'re heavily skilled in Jira, Confluence, and MS Office suite through managing projects. Domain experience with CPQ/CLM/Salesforce is mandatory for this role along with strong hands on exposure to product implementations.Champion the Customer. You understand that customers are one of business\' most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too, especially as Early Adopters for the Conga platform.Strong communication and interpersonal skills. You\'re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connection with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way. You will be the primary point of contact for early adopters, providing them with information, updates, and support throughout the program. Clear and effective communication is crucial to ensure participants understand their role, responsibilities, and the program\'s benefits.Time. Willingness to understand you will be working with a global team/customer base. This means you know you may not necessarily be working \xe2\x80\x9c9 to 5\xe2\x80\x9d but are willing take a call either early in the morning or late in the evening to accommodate your global team members.Here\'s what will give you an edge\xe2\x80\xa6Innovative Thinking. You should be able to think on your feet and pivot easily when things need to change or move in a different direction in order to make our early adopters successful. You should be able to be innovative with finding new and creative solutions for problems we haven\'t run into before.Relationship Building. As the project manager, you will foster strong relationships with early adopters, acting as a liaison between them and the internal teams. Building rapport, addressing concerns, and ensuring a positive experience for participants will help drive engagement and retention.Experience. Worked with Configure Price Quote / Contract Lifecycle Management technologies before; exposure to Conga\'s productsCertifications. You\'ve continued your learning through certifications like Project Management Professional, Certified Scrum Master, or other formal certifications.#LI-UB1Did we pique your interest?If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We\'d love to hear from you!Don\'t meet every requirement for the role?Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.Additional InformationConga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.Conga\'s Applicant Privacy StatementThe information you provide during the application process will be used in accordance with Conga\'s Applicant Privacy Statement ( ). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.

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