Job Description

The Sr. Director Solutions Architect will provide customer experience solutions to our clients and prospects. The candidate will be responsible for ensuring a sound understanding of the scope, business requirements, and win strategy in order to design tailored, strategic solutions that deliver both business value for prospects and clients and mitigating operational and commercial risk for RCX. In this role you will

• Provide solution design expertise that encompasses all the capabilities, processes, technologies and people programs that are delivered by ResultsCX
• Apply knowledge of market insights/trends and competitive landscape, including technologies, i.e.,
• Process Automation / Analytics / Omni-Channel, etc, to design strategic solutions.
• Coordinate and facilitate all activities surrounding solution development, working within key stakeholder groups to socialize solution design, and source solution cost inputs and approvals
• Employ knowledge of the various commercial/pricing models used in selling BPO solutions to clients, including gainshare, outcomes based, TCO, and transformation models.
• Collaborate with all levels of an organization, including senior executives in sales, products, technology and operations, across multiple companies required, and in several countries.
• Follow documented processes and procedures to develop solutions that mitigate risk and provide value-based outcomes to prospects and clients
• Serve as an internal subject matter expert (SME), and when needed, support Sales Lead as client facing external SME, on key topics in the BPO space, including traditional offerings, analytics, and technology offerings, as well as trends in the customer experience industry
• Participate in, either remotely or directly on-site, a variety of client facing activities, such as presentations, site visits, due diligence sessions, etc.
• Collect, analyze, and operationalize improvement strategies as identified from scorecard and time keeping activities

We are looking for someone who hasRequired Education and Experience

• Bachelorxe2x80x99s degree in business or related field of study or equivalent education, training, and experience.
• 10+ years of experience in BPO industry.
• RFP/Project Management Experience.
• Experience in developing business solutions/cost value calculations.

Preferred Education and Experience

• Experience at ResultsCX.
• Project Management Institute (PMI) Certification.

About ResultsCXResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXxe2x80x99s 30+-year track record for reimagining the customer experience to meet consumersxe2x80x99 evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.#LI-Remote

Zevas Communications