Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. We are seeking a Sr Director, Global Demo Success to grow and lead our global Workflows Demo Solutions organization. The Demo Engineering group provide demo content and automation for high impact software built to work with scale and ensure the availability of demos built on the ServiceNow platform. What you get to do in this role: Manage and lead multiple teams of product managers and demo engineers on the Demo Solutions team aligned with the ITX, EWF, CIWF, CWF, and Platform business units Collaborate with the Demo Operations and Architecture program leadership and ensure alignment on day-to-day activities, priorities and influence long term strategy You\'ll mentor, grow and develop the demo engineers Management of departmental resources like recruiting, staffing, mentoring and maintaining a best-of-class demo engineering team Help contribute to backlog by implementing strategic initiatives and goal alignment between teams Provide strategic direction for aligning content and ensuring priority of solutions that highlight multiple products/solutions. Participate in the Demo Architecture Council, and collaborate on the use of the Now Platform to best create an application architecture the drives scale and interconnectivity between demos Work closely with product management, design, support, and other dev teams to deliver high-quality solutions Plan and execute a programbased on organization priorities,context, risks and desired outcomes. Be comfortable and use quick thinking and innovative ideas to solveambiguous problems Deliver an outstanding experience for our customer Qualifications To be successful in this role you must: 12+ years of software industry experience and 4+years of experience as a manager leading demo software developers, product managers, analysts, or solution consultant teams Aptitude for understanding new technologies quickly Experience developing web applications at scale Advanced understandingof software design, development, testing, and problem-solving Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack Abilityto hire top talent and build a productive team Able to articulate broadconcepts anduse those concepts tounderstand and develop solutions forproblems. Experience working in a DevOps environment Qualifications 6+ years of experience in the Now Platform and 3 years or more as a manager Experience in a 2nd level leadership role, in an engineering organization Experience managing software development teams operating in Scaled Agile Hands-on experience withopen sourcetools and agiledevelopmentenvironments. Fluency in one or more relevant programming language (JavaScript, Glide, etc.) Experience with ServiceNow applications Experience working with Solution Consulting, Sales, Marketing, Product Management, and other demo stakeholder teams JV20 For positions in California (outside of the Bay Area), we offer a base pay of $204,840 - $358,560, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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