Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



The Senior Director position will have day-to-day management responsibility and be the single point of contact for all Real Estate & Facilities functions representing Visa\'s Real Estate portfolio in India. Such responsibilities shall include real estate transactions, strategic portfolio planning, construction projects, and the management of facility operations. The position will be headquartered in Bengaluru.

The Senior Director will be responsible for establishing and providing the appropriate building and facility services at each location in India and ensuring a safe and productive employee environment. This role will provide all workspace services and ensure all facility maintenance activities are completed in a professional and timely manner. Currently this position has the responsibility for a leased facilities circa 300K square feet supporting approximately 3,000+ employees.

This position represents Visa\'s Global Corporate Real Estate Organization and is a member of locations\' site leadership teams. The Senior Director will be required to interface with all levels of Visa local management, vendor service organizations, property managers and any local Govt officials.

Principle Responsibilities and Key Areas:

Be recognized as the subject matter expert for all Real Estate & Facility Operations services and responsibilities.

Develop and implement and regional real estate strategy which ensures the correct facility, locations, utilization, and operations. Ensure project plans align with business requirements, meet budget expectations, and see that all appropriate governance processes are followed.

Proactively communicate with site leaders to keep them informed of real estate trends, market conditions, and benchmarking data to provide context for potential actions or decisions.

Responsible for all real estate negotiations and transactions of the site , ensuring accuracy of all terms, costs, and regulations.

Responsible for planning all associated projects, obtaining required approvals, driving the design requirements/guidelines, and overseeing all construction activities to completion of the projects.

This position is expected to ensure and continually improve the \xe2\x80\x9ccolleague experience\xe2\x80\x9d supporting employee engagement. Create and implement innovative solutions that drive the client\'s strategic priorities. Champion an agile/flexible workplace when ever possible. Develop and/or manage strategic initiatives and projects for the campus

Create/support wellbeing & cultural change initiatives. Implement Visa branding and marketing initiatives.

Directly manage all real estate service providers in Bangalore , which will include real estate brokers, design and engineering firms, project managers, along with all construction activities.

Oversee and manage all facility services in-house and outsourced staff. Services to include building controls, mechanical and electrical systems, fire suppression, life safety, general maintenance & operations, moves/adds/changes, custodial, and pest mitigation. Where appropriate mail delivery services, ergonomics, and food services may be required.

Manage all related vendor management contracts in partnership with corporate accounting and procurement processes and procedures.

Develop and maintain a strong collaborative relationship with your customers, ensure strategic resource planning is developed by collaborating with business leaders as well as ensuring all real estate and facility services and are delivered at a high level of customer satisfaction.

Management and Accountability:

Demonstrated ability to build and lead a high performing team with the ability to instigate and support change, motivate staff, make difficult personnel decisions, and foster a positive culture of mutual respect.

Exhibit a diversity of thought and experience. Continually seek new perspectives and feedback by taking an inclusive approach. Demonstrate the highest ethical standards, with a strong moral compass and a constant focus on doing what\'s right. Effective communication skills with the ability to communicate and build cross-functional relationships. Work with all levels of personnel and effectively interact with senior and executive management. Demonstrate effective communications to include written and public speaking/presentations. Collaborate closely with the local site\'s leadership and ensure Visa Security and Safety and Corporate IT protocols are maintained. Keep Corporate Real Estate Leadership informed and aligned with the business needs. Display a servant leadership mentality and be deeply committed to serving and listening to others. Display natural ability to build strong relationships and enable collaboration through empathy and authenticity.

Decision Making and Complexity:

Ability to clearly and effectively present to senior executives and other stakeholders and contribute to senior management decision making, demonstrate appropriate influencing skills.

Be a flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty.

Financial and Organizational Scope:

Develop and implement an annual operating budget. Track all expenditures to budget plans communicating variances as required. Develop and manage annual project budgets and implement within budget and schedule. Work closely with Procurement to establish key vendors and service contracts within Visa\'s goals and objectives.

Reporting Relationships and Interactions:

This position will report to the Senior Vice President and Global Head of Corporate Services and will be responsible for any Real Estate & Facility employees assigned to Visa offices in India and any associated BPOs/Contractors.

Key Competencies:

Lease Negotiations

Transaction Management

Site Selection

Strategic Planning

Location Strategy

Real Estate Technology

Environmental Sustainability

Change Management

Strong Analytical skills with a proven ability to determine what data is meaningful/relevant

Strong ability to analyze data and develop insights and to use such insights to influence stakeholders

Employee Experience

Capital & Financial Management

Design & Construction Management

Facility Operations & Services

Life Cycle Management

Regulatory Codes & Requirements

Industry Leading Practices & Engaged with Professional Networks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Preferred Qualifications:

• Bachelor\'s Degree, Advanced Degree Preferred.
• CoreNet Certificates or applicable industry experience in given field Preferred.
• IFMA, or CoreNet Membership preferred.

Required Functional Knowledge / Skills

• Minimum 15-20 years\' experience leading a Real Estate & facility organization managing 10m + in annual spend.
• Minimum 15-20 years\' experience managing contracted services.
• Experienced in Real Estate negotiations and Lease Transactions.
• Experienced in building partnerships internally and externally.
• Strong interpersonal, business acumen, collaborative and influencing skills to effectively navigate a matrix management structure.
• Prioritization skills and ability to manage issues to resolution.
• Strong computer skills with working knowledge and experience with Microsoft Office products, and CMMS systems. ACAD a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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