Job Description

About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!

Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable , remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.### Responsibilities:

+ Lead the India based teams of Delivery Managers, Client Onboarding Managers and Client Reporting Specialists responsible for successful setup, reporting, and delivery of customer marketing campaigns
+ Help foster the global, company-wide culture of Client Success
+ Propose improvements to the team's organizational structure
+ Work with Global Leadership to manage account team load and assignments to maintain and define an optimal ratio of campaigns for resource and headcount planning
+ Maintain open communication with CS and Delivery teams to address and mitigate any concerns or problems
+ Enforce ownership of responsibilities, contribution to client success and performance measures for each of the different roles within your team
+ Set expectations on performance and give continuous feedback to each team member in line with management expectations
+ Encourage and facilitate career development and growth through 1:1 weekly meetings and formal quarterly reviews
+ Establish a rigorous hiring, interview and promotion process for the roles within the team
+ Stay informed of current market trends
+ Schedule and project manage from inception through completion team meetings, training sessions and events including agenda, content, location, team bonding activities, etc
+ Enforce proper internal and customer approvals to process make-goods and cancellations
+ Support the Global Operations team initiatives to fill resource gaps as needed
+ Under advisement of leadership, help the product team facilitate successful rollout, global training and adoption of new products and features
+ Drive alignment cross-functionally to drive mutually beneficial outcomes for ML and clients alike.
+ Gather and provide feedback across other departments, including Ops, Sales, Marketing, CS, Tech, Product to improve processes for operational excellence, workflow efficiency, accurate campaign setup, on-time delivery and completion
+ Advocate for changes in other departments' ways of working (including the onboarding and handover process) and collaborate with them to implement those
+ Promote adoption of critical processes
+ Serve as main escalation point for all client escalations being managed in your region
+ In office 5 days per week

### Basic Qualifications:

+ 12+ years of experience in Account Management, Client Services/Success, Campaign Management or digital media.
+ 6+ years of experience leading an Account Management, Client Services/Success, Campaign Management or Client Onboarding team
+ 3+ years experience in client facing roles.
+ Excellent customer service and organizational skills
+ Proficient in Microsoft Office
+ Experience handling projects from interactive/social to lead generation
+ Well versed in the mar tech and digital landscape (RTB, DSP, Programmatic, SSP, etc).
+ Familiar with ad serving technology, RTB and the programmatic landscape
+ Experience in project planning
+ Excellent written and verbal communication skills
+ Ability to lead and manage a great team in a fast paced environment.
+ Ability to identify gaps in workflow or processes and project manage solutions for gaps prior to becoming unmanageable
+ Must be wiling to work dedicated US hours
+ Must be willing to be in office 5 days per week

### Other Characteristics:

+ Experience in career development for junior employees
+ Innate ability to address and solve performance problems efficiently without using a fear-based or blaming approach - mistakes lead to learning
+ Solution-focused approach to problems (has a "there is always a solution" attitude)
+ Can foster a work environment that is encouraging yet challenging at the same time
+ Ability to prioritize multiple competing tasks across several direct reports and peer groups
+ Experience partnering with Media Agencies
+ Experience with CRM and Marketing automation tools such as Salesforce, Marketo and Eloqua

Pay Transparency/Equity:
We are committed to paying our team equitably for their work, commensurate with their individual skills and experience . Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.
We will provide more information about our perks & benefits upon request.



Who We Are:

Our Vision: We empower B2B organizations globally to convert their best accounts faster



Our Values: #TEAM #OWNIT #RESPECT #EXCEL #EMPOWER

Our Commitment to Diversity & Inclusion:
Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:
All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/).