Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies(TM).


Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• We are an escalations team in Operations that primarily works on databases, performance, infrastructure, scalability & innovate solutions
• Database Performance Tuning & enhancements of MariaDB/MySQL and Postgres databases.
• Troubleshoot/Debug/RCA database issues and suggest topology deployment enhancements.
• Perform MariaDB/MySQL to Postgres migrations.
• Provide on-call support during weekend.
• You'll get an opportunity of leading individual projects, including scheduling and reporting
• Work with cross functional team, pursue to the resolution of bugs identified.
• Proactive monitoring of customer infrastructure to avoid any P1/P2 escalations.
• Ensure that MTTR (Mean Time To Resolve) of any issues stays within SLA
• Deep dive on Database and SericeNow Platform performance bottlenecks



Qualifications Qualifications:

Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.

To be successful in this role you have:

• 5+ years of experience in database management and performance tuning of Mysql and Postgres databases.
• 3+ years of experience providing support on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Solid understanding of DB architecture, schemas, table spaces, indexing/query tuning and database performance optimization.
• Proven experience with concurrency, multithreading, and distributed system architectures
• Familiarity or knowledge of CentOS/RedHat operating system (admin/root level)
• Strong experience with application/database performance engineering tools is highly preferred.
• Experience in data mining tool such as Splunk, Grafana or ELK stack tool.
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Scripting: basic shell scripting, Python, Javascript good to have
• Experience with ServiceNow platform, scripting, tuning, troubleshooting is highly preferred.
• Formal experience on a DevOps, support or Operational team is desired.
• Experience in supporting large scale web-based distributed application running on JVM/Apache/Tomcat is prefered



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.


If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.





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