Job Description

Job Title: Sr. Customer Support OfficerLocation: Bangalore / HybridExperience: 4 to 5+ YearsNotice Period: Immediate JoiningJob BriefAre you passionate about delivering exceptional customer service and solving challenges with a smile?One of our esteemed client is looking for a Sr. Customer Support Officer to join the vibrant team. This role is perfect for someone with 4 to 5+ years of customer service experience who thrives in a fast-paced, product-driven environment.xefxbbxbfIf you enjoy helping customers, resolving issues, and contributing to product improvement, this is the role for you!Responsibilities

• Provide timely and accurate technical support to customers via phone, email, and live chat.
• Troubleshoot and resolve product-related issues, ensuring customer satisfaction.
• Collaborate with the product development team to report bugs and suggest improvements.
• Maintain a strong understanding of product features and updates.
• Create and update support documentation, FAQs, and training materials.
• Conduct training sessions for customers and staff through in-person or digital platforms.
• Monitor customer issues, ensuring resolutions are achieved effectively and on time.

Requirements and Skills

• Proven experience in customer service, ideally in a product-oriented industry.
• Strong interpersonal and communication skills to engage with diverse customers.
• Excellent problem-solving abilities to address issues diplomatically.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to thrive in both independent and team-based settings.
• A Bachelorxe2x80x99s degree in Business Administration, Marketing, or a related field is preferred.

Why Join Us?

• Dynamic Environment: Be part of a fast-growing team in a product-focused industry.
• Skill Development: Enhance your problem-solving and technical support skills.
• Growth Opportunities: Play a vital role in customer experience and product enhancement.
• Flexible Work Model: Enjoy a hybrid work arrangement for better work-life balance.

Application InstructionsIf you are a results-oriented Sr. Customer Support Officer with 4 to 5+ years of experience and a passion for contributing to the growth of the company, we invite you to apply by submitting your updated resume.Join our team and make an impact in shaping our digital presence and success. We look forward to reviewing your application.Your understanding is appreciated in this regard!

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