Job Description

Job Title: Senior Customer Support Executive - Ambulance Coordination (Animal Hospital)

Location: [ Mumbai, Maharashtra, India ]

Company: [ Utkarsh Global Foundation ]

About Us:

Utkarsh Global Foundation (formerly known as Utkarsh Star Mitra Mandal) is a non-profit organization working nationwide with collaboration with government to promote welfare of the society. Utkarsh works in different dimensions include environment protection , animal welfare , women's education and empowerment , social justice and empowerment and disaster preparedness with a view to make the world a better place for every living organism and human being.

Job Summary:

The Senior Customer Support Executive will be responsible for managing and coordinating ambulance services for our animal hospital. This role requires excellent communication skills, strong organizational abilities, and a compassionate approach to handling emergency situations involving pets and their owners.

Key Responsibilities:

• Ambulance Coordination:
• Manage and coordinate ambulance schedules and dispatches.
• Ensure timely response and efficient routing for emergency and non-emergency calls.
• Liaise with veterinary staff and ambulance drivers to facilitate seamless transport of animals.
• Customer Support:
• Provide exceptional customer service to pet owners, addressing their concerns and needs with empathy.
• Handle incoming calls and inquiries related to ambulance services, appointments, and general hospital information.
• Maintain a calm and reassuring demeanor during emergency situations.
• Administrative Tasks:
• Maintain accurate records of ambulance trips, including details of the animal's condition, treatment, and transport logistics.
• Prepare reports and updates for hospital management regarding ambulance service performance and areas for improvement.
• Manage billing and payment processes related to ambulance services.
• Team Leadership:
• Train and mentor junior customer support staff.
• Develop and implement standard operating procedures for the customer support team.
• Collaborate with the hospital management to improve service quality and efficiency.

Qualifications:

• Education:
• Bachelor's degree in a related field preferred.
• Experience:
• Minimum of 3-5 years of experience in a customer support role, preferably in a medical or veterinary setting.
• Prior experience in managing emergency response or ambulance coordination is highly desirable.

•

• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using customer support software and systems.
• Ability to remain calm and effective under pressure.
• Compassionate and empathetic approach to dealing with animals and their owners.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful difference in the lives of animals and their families.

Job Type: Full-time

Pay: Up to ?30,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Ability to commute/relocate:

• Mulund, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in Handling Outbound & Inbound calls? How many calls per day you have handled?
• Do you have experience in Customer support and Telesales?
• What is your current CTC/ expected CTC/ Notice period?

Language:

• English, Hindi & Marathi (Required)

Work Location: In person