JOB TITLE: Sr. Customer Service ExecutiveManage and lead of Customer Service Executives to deliver Perfect, Flawless, Seamless customer service.Identify and assess customers needs to achieve satisfaction.Liaise with internal departments to seek support on query resolution where required.Follow escalation matrix where required \xef\x83\x98 Ensure all data is captured, tracked and qualified leads are entered into the CRM leads management system.Lead Management.Record details of enquiries, comments and complaints and also details of actions taken.Prepare and distribute customer activity reports.Maintain customer databases.Follow up on customer interactions.Provide feedback on the efficiency of the customer service process.Handle customer inquiries and provide solutions through email and WhatsApp.Manage and respond to customer queries efficiently and professionally.Assist with email marketing campaigns and initiatives and also social media marketing campaigns.Maintain accurate records of customer interactions and transactions.Qualifications: 6 to 12 months of experience in customer service, preferably in chat and email operations.Excellent written and verbal communication skills.Good knowledge of email marketing is a plus.Strong problem-solving skills and attention to detail.Ability to work independently and as part of a team.Proximity to the office location is preferred for ease of commute.Location: Vashi, Navi MumbaiJob Type: Full-timePay: \xe2\x82\xb920,000.00 - \xe2\x82\xb925,000.00 per monthSchedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person