Job Description

JewelsHire , a distinguished leader in the realm of jewellery industry recruitment, extends its invitation for a position at a renowned jewellery manufacturer located in Andheri East, Mumbai.Job Responsibilities

• Customer Support: Provide prompt, courteous, and knowledgeable assistance to customers via phone, email, live chat, and in-person interactions. Address inquiries about products, services, and order status.

• Engagement Ring Guidance: Offer expert advice and guidance to customers selecting engagement rings and natural and/or lab diamonds, including understanding their preferences, explaining diamond and metal options, and helping them make informed decisions.

• Custom Order Coordination: Assist customers with custom jewelry orders by understanding their design requirements, collaborating with our design team, and ensuring all details are accurately communicated and executed.

• Order Processing: Ensure accurate documentation and follow-up with customers throughout the order lifecycle.

• Product Knowledge: Maintain a thorough understanding of our product offerings, including gemstones, metals, and design options. Stay updated on industry trends and company promotions.

• Issue Resolution: Handle customer complaints and concerns with empathy and professionalism. Strive to resolve issues to the customer\'s satisfaction, escalating complex cases to the appropriate department if necessary.

• Sales Support: Assist the sales team with administrative tasks, such as preparing quotes, generating invoices, and tracking inventory levels.

• Follow-Up: Conduct post-purchase follow-ups to ensure customer satisfaction and gather feedback for continuous improvement.

• 7+ years in a jewelry industry/company as a Customer service Executive

• Should comfortable with Night shift as for US market

• Good understanding of Diamond jewellery as per Export (US) Market

• Good knowledge and experience as CRM

• Excellent communication skills
• Team Player

• Self-motivated & go getter personality

• Budget - Up to 85k

• Location - SEEPZ, Andheri East, Mumbai 400096

• Night shift

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