Sr . Customer Relationship Executive
Job Description
We are currently looking to expand our team to include a new customer success representative. You will be responsible for handling all inbound customer support queries, answering questions and providing appropriate resolutions. Day To Day Responsibilities Be the first point of contact for all our customers requiring support; answering questions and providing solutions. Escalate support tickets to the appropriate members of our team where required and work with them on resolutions. Maintain our help documentation to ensure customers are able to obtain self-help support when needed. Become a process expert so you can guide our clients towards the best use of the system. Skills Needed To Succeed Problem solving, to understand why a customer is contacting us and exactly what they need. Strong attention to detail to ensure you re answering queries correctly. Excellent written and verbal communication skills, so you can explain your solution to the customer. Relationship building, to get to know our customers and their needs. The ability to work independently and as part of a team. Good time management skills. Comfortable working with software and technology. Experience working with clients in a business environment.
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Job Detail
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Job IdJD3159254
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKozhikode, Kerala, India
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EducationNot mentioned
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ExperienceYear