Job Description

Designation/Title : Sr. Consultant
Minimum Experience Required : 8-10 YearsLocation : Hazira (Surat) WFO onlyTechnical Skills:
\xef\x82\xb7 Device and event management and correlation (history, risk, etc)
\xef\x82\xb7 Should have hand-on experience and implemented enterprise voice and video infrastructure
\xef\x82\xb7 Incident, problem and change management
\xef\x82\xb7 Risk identification and Management
\xef\x82\xb7 Introduce automation to reduce overheads
\xef\x82\xb7 Proactive identify possible business impact and mitigation
\xef\x82\xb7 Daily Operation Management
\xef\x82\xb7 Project ManagementNon-Technical Skills:
\xef\x82\xb7 Good level of verbal and written communication
\xef\x82\xb7 Ongoing create/update Telecom topology diagram
\xef\x82\xb7 Process, SOP documentation and regular update
\xef\x82\xb7 Confident, Self-Motivated, Self-learner
\xef\x82\xb7 Should have manage enterprise user/customer
\xef\x82\xb7 Should be able to translate technical to user language and vice versa
\xef\x82\xb7 Software/Firmware version/control Management
\xef\x82\xb7 Vendor/OEM performance review
\xef\x82\xb7 Escalation Management
\xef\x82\xb7 Introduce automation to reduce overheads
\xef\x82\xb7 Regular Team engagementBasic Essential Knowledge
\xef\x82\xb7 Advance level experience in analog and digital exchange
\xef\x82\xb7 Basic ip addressing knowledge for LAN
\xef\x82\xb7 Should be able to independently configure EPABX and Video unit
\xef\x82\xb7 Basic knowledge of copper cabling for analog
\xef\x82\xb7 OSI layer function and through knowledge in tcp/ipProcess Knowledge:
\xef\x82\xb7 Through knowledge of ITIL process
\xef\x82\xb7 Own various databases and follow the norm as per set process\xef\x82\xb7 Identify process gap, if anyProduct/Tool Knowledge:
\xef\x82\xb7 EPABX : Avaya units, Siemens, Cisco
\xef\x82\xb7Voice Recorder : Variant, Knoahsoft
\xef\x82\xb7Video : Polycom, Tandberg, Creston, Avaya
\xef\x82\xb7Protocol decoding : Sniffer, Lan analyzerInterested candidate can share resumes on vijaya.k@cielhr.com

Ciel HR