Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.


**This is an example for reference, kindly edit basis role requirement**

All migrations / transitions at WNS is supported by a central transitions team called the Global Project Management Office. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.

Key responsibilities:
Lead large/multiple transitions of clients processes
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project review - Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Manage project escalations and conflicts in projects
Mentor and coach direct reports to aid in their development
Strong focus on positive transition outcomes:
Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience - understand client needs, wants and expectations and manage them effectively
Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Required to lead multiple initiatives / projects concurrently (where applicable)
Compliance and continuous improvement to the WNS Transition Methodology
Respond to RFI/ RFPs along with the solutions team
Able to take on additional responsibilities in the transition function (e.g. capability building)

Qualifications and skills:
Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies
Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
Strong CRM skills
Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc
PMP or other project management certification is a plus
Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental:
Maintaining an established work schedule and strong work ethic
Very strong analytical, planning, organizational, and time management skills
Strong research skills including gathering and analyzing data from multiple sources
Effective reporting and documentation skills
Ability to maintain discretion and confidentiality
Working in a cross-functional team and environment
Financial acumen
Interpreting and applying rules, regulations, policies, and procedures
Technology and system orientation
Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
Effectively using organizational and planning skills with attention to detail and follow through

Competencies/ Skill set:
Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions
At least 5 years of intense customer facing roles
Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

Qualifications
**This is an example for reference, kindly edit basis role requirement**

Graduate/Post Graduate