Sr. Cloud Engineer/ System Administration/ Network

Year    Hyderabad, Telangana, India
GENPACT
1678 Current Jobs Openings
Apply Now

Job Description

b'




Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



Inviting applications for the role of Sr Principal Consultant - Sr. Cloud Engineer/ System Administration/ Network.



Responsibilities




Actively monitor and react to real-time system conditions and resolve or escalate any system issues according to department procedures.

Quickly respond to incidents and prioritize appropriately to maximize availability.

Drive the efficiency and effectiveness of the Critical/Major Incident Process including leading major incidents by engaging relevant resources, controlling the conference bridge, guiding teams to next steps, and documenting steps to resolution.

Adhere to the policies and procedures of the Information Technology department to ensure all incident and event tasks are handle in a manner to be compliant.

Work, track and document activities in ticketing system, and resolve tickets as assigned while meeting operational level standards and key performance metrics.

Assist Product Support or other departments in investigating and resolving customer complaints.

Escalate Critical Incidents and assist Problem Manager with Root Cause Analyst.

Provide specialized investigation and diagnosis of all Incidents and Service Requests.

Maintain documentation and playbooks for any team standard operating procedures or knowledgebase articles.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Experience using Solarwinds /Oxidized/ Infoblox is preferred.

Proven ability to correlate alerts to determine a specific scope of impact and take action to resolve alert conditions.

Ability to demonstrate authority and actively lead technical calls to prompt resolution.

Preference given to Certified Professionals with CompTIA Server+ or MCSA / Windows Server certifications or AWS Cloud Practitioner or CCNA

Experience managing clients in a virtualized environment.

Excellent written and verbal communication and analytical skills required.

Must have the ability to handle multiple tasks, simultaneously, in a time-controlled environment.

Experience in command line scripting (PowerShell) is a plus.

ITIL Certified or experience is a plus. Familiarity with Change Management concepts

Demonstrated business professional attitude when working with internal and external customers.

Demonstrated ability to work independently; must be self-motivated and goal oriented.

Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations. Familiar with concept of Service Level Standards

Must be comfortable working with and troubleshooting Cisco networking operating systems including IOS, ASA, F5, Wireless, Palo Alto, CISCO SDWAN, NSX

Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace.

Exposure or conceptual understanding of cloud hosted server instances or applications

Ability to use basic Linux commands as provided in SOPs

The NOC operates 24x7x365. Availability to work a shift schedule including nights and weekends and some holidays is required.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.


JobSenior Principal Consultant Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 3, 2024, 8:54:07 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD3323202
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
Jobs by Function
Popular Job Skills
Popular Industries
Popular Cities
Jobseekers
Employers
Home | About Us | Terms & Conditions | Privacy Policy | Help and FAQ | Contact Us
All rights reserved © 2024.